Transformation & Adoption, Lead

Interac Corp.; Toronto; Hybrid; CAD 140,000 - 160,000; Full time

Benefits offered by this job

Vacation & wellness days

Employer-paid benefits

RRSP program

Hybrid work model

Employee assistance program

Parental leave top-up

Charitable donation matching

Job summary

Interac Corp. is seeking a Senior Transformation Lead to drive enterprise adoption of SD CoE frameworks and to partner with Technology, Product, and Operations leaders.

You will shape roadmaps, manage dependencies, and remove barriers to enable sustainable change across the organization. The role requires 10+ years in delivery leadership and a strong track record in Agile transformation, organizational adoption, and executive collaboration within financial services or related industries.

Qualifications

• 10+ years of experience in project management, program management, delivery leadership, PMO, Agile transformation or related fields.
• Experience leading enterprise-wide implementation and transformation initiatives from strategy through execution.
• Experience driving adoption and behavioural change across diverse stakeholder groups.
• Strong facilitation, coaching and executive stakeholder engagement skills.
• Operational planning, analytical and decision-making capabilities with dependencies and risks.

Responsibilities

• Lead the rollout and enterprise adoption of SD CoE frameworks, standards and operating models.
• Develop implementation and adoption strategies translating objectives into roadmaps and measures.
• Coordinate transformation initiatives across stakeholders, managing dependencies, risks and adoption challenges.
• Identify and remove organizational barriers to adoption and change.
• Coach leaders and teams on delivery excellence practices with hands-on enablement.
• Support adoption of Enterprise Delivery Framework processes and governance with reporting and decision-making.
• Partner with Governance, Tooling and Analytics teams to balance enterprise consistency with business needs.
• Build trusted relationships with Product, Technology, Operations and Corporate Functions.
• Facilitate workshops and leadership discussions to enable adoption and improvement.
• Define adoption and maturity measures; provide executive reporting and insights.

Skills

Project management

Program management

Delivery leadership

PMO

Agile transformation

Operational excellence

Facilitation

Coaching

Stakeholder engagement

Influencing

Executive collaboration

Education

PMP

Scrum Master

SAFe

Lean

Prosci

Job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The Transformation & Adoption, Lead will report to the Leader, Solution Delivery Centre of Excellence (SD CoE). You will work closely with the Governance & Assurance, Intelligence & Insights, and Tooling & Platform Solutions teams within Solution Delivery. You will also partner with Product, Technology, Operations and Corporate Function leaders, People & Culture, organizational change partners, Scrum Masters, Product Managers, Project Managers and delivery teams. You will be the bridge between SD CoE strategy and enterprise execution, helping leaders and teams adopt new delivery capabilities and embed them as sustainable ways of working.

What You Will Do:

• Lead the rollout and enterprise adoption of SD CoE frameworks, standards and operating models across business and technology teams.
• Develop implementation and adoption strategies that translate strategic objectives into practical roadmaps, priorities and success measures.
• Coordinate transformation initiatives across multiple stakeholder groups and managing dependencies, risks, issues and adoption challenges.
• Identify and remove organizational barriers that could prevent successful implementation or sustained behavioural change.
• Guide leaders and teams on delivery excellence practices through coaching, facilitation, practical guidance and hands‑on enablement.
• Support adoption of Enterprise Delivery Framework processes and governance, including consistent delivery planning, execution, reporting and decision‑making.
• Partner with Governance, Tooling and Analytics teams to drive integrated adoption while balancing enterprise consistency with business needs.
• Build trusted relationships across Product, Technology, Operations and Corporate Functions and aligning transformation activities with business objectives and operational readiness.
• Facilitate workshops, working sessions and leadership discussions that enable adoption, implementation and continuous improvement.
• Define and monitor adoption, maturity and value-realization measures; provide executive reporting and actionable insights; and using data to identify risks and improvement opportunities.

What You Bring:

• 10+ years of experience in project management, program management, delivery leadership, PMO, Agile transformation, operational excellence or a related discipline.
• Proven experience leading enterprise-wide implementation and transformation initiatives from strategy through execution and sustainment.
• Demonstrated experience driving organizational adoption, operational readiness and behavioural change across diverse stakeholder groups.
• Strong facilitation, coaching, stakeholder engagement and influencing skills, including experience working with senior and executive leaders.
• Strong operational planning, analytical and decision‑making capabilities, with the ability to manage dependencies, risks and competing priorities.
• Experience defining adoption or maturity measures and using insights to improve implementation outcomes and value realization.
• Experience in product delivery, technology delivery, financial services or enterprise transformation environments is preferred.
• Experience with Agile, Lean, Product Operating Models or delivery governance frameworks is preferred.
• PMP, Scrum Master, SAFe, Lean, Prosci or an equivalent certification is considered an asset.
• Eligibility to work for Interac Corp. in Canada in a full‑time capacity.

What We’re Offering:

The hiring range for this position is $140,000 - $160,000 , and you will also be eligible for our short‑term incentive plan. The exact amount will depend on factors such as skills, experience, and job‑related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well‑being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer‑paid benefits coverage for peace of mind
• Market‑leading employer‑funded RRSP program to invest in your future
• Flexible hybrid work model for better work‑life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top‑up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose‑driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross‑Check, Public Safety Verification, 5‑year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [e-mail]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.