Transfer Specialist

sci; Ottawa; On-site; CAD 28,000 - 34,000; Full time

Job summary

SCI is seeking a Transfer Specialist to manage care, removal, and transport of deceased with professionalism. The role involves driving company vehicles, maintaining cleanliness, and presenting a professional appearance when interacting with families.

You will work with teams to ensure procedures are followed, enter transfer details into software, and assist with handling caskets for transfers to airports, care centers, or funeral homes.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license with clean driving record.
• At least 1 year experience as courier/driver with direct customer interaction preferred.
• Ability to lift up to 75 pounds; push/pull up to 200 pounds.
• Willingness to work weekends, nights and holidays.

Responsibilities

• Safely drives company owned vehicles to perform first-call transfers in compliance with laws and company policies.
• Cooperates with first responders, Coroner, hospital staff, or care facilities.
• Interact with bereaved family members during home transfers with courtesy and sensitivity.
• Enter transfer information into proprietary software per procedures.
• Transport caskets to airports, care centers, or funeral homes and assist with moving them.

Skills

Driver's license

Customer service

Physical stamina

Basic computer skills

Safe driving

Education

High school diploma

Job description

Our associates celebrate lives. We celebrate our associates.

The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously drive company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.

JOB RESPONSIBILITIES

• Transfers
  • Safely drives company owned professional vehicles to perform "first call" transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
  • Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
  • For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
  • Enters deceased event information into proprietary software according to company procedures
  • Transports caskets to airports, care centers, or funeral homes; assists with moving caskets
• Vehicle Maintenance
  • Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
  • Fuels vehicles as necessary
  • Follows safety guidelines and expenditure processes
  • Maintains personal protective and transfer supplies in vehicles including cleaning products
  • Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

minimum Requirements

• Education
  • High School Diploma or equivalent
• Licenses
  • Current state/province issued driver's license with an acceptable driving record
• Experience
  • At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred
• Knowledge, Skills and Abilities
  • Ability work schedule to support business needs including weekends and nights
  • Ability to work on-call weekends, nights and holidays rotation
  • Ability to lift up to 75 pounds; push/pull up to 200 pounds
  • Ability to drive in hazardous, heavy traffic, and weather conditions
  • Basic computer skills required

WORK CONDITIONS

• Work Environment
  • Work indoors and or outdoors during all seasons and weather conditions
  • Local and/or multiple location traveling required
  • Comply with Field dress code policy
• Work Postures
  • Frequent, continuous periods of time standing, up 6 hours per day
  • Climbing stairs to access buildings frequently
• Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  • Lifting, pushing, pulling up to 75 pounds
• Work Hours
  • Working beyond "standard" hours as the need arises
  • Local travel up to 100% using company vehicle
• Pay
  • 20-25$

Postal Code: K1N 5K4

Category (Portal Searching): Operations

Job Location: CA-ON - Ottawa