Transcription Services Representative

Veritext; Vancouver; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Extended health coverage

RRSP matching

Earned wage access

Hybrid or remote work structure

Paid time off

Tuition reimbursement

Wellness Week

Job summary

Veritext is seeking a Transcription Services Representative/Associate (Canada) to support court transcription orders and ensure timely, accurate transcripts. You will input data, monitor job status, review transcripts, and coordinate with transcriptionists and clients in a fast-paced environment.

The role emphasizes excellent time management, confidentiality, and proficient use of common office software. A hybrid or remote work arrangement is available based on business needs, with comprehensive

Qualifications

• Excellent time management and organizational skills.
• Ability to communicate with the public, government personnel, transcriptionists, and clients.
• Familiarity with programs like Access, Word, PDF, and Excel is an asset.

Responsibilities

• Input important information into spreadsheets for each audio recording, transcriptionist details, and delivery.
• Download and check new jobs for correct audio and time estimates.
• Review transcripts for accuracy and completeness.
• Receive, review paperwork and audio, and track requests in the system.
• Assign work to transcriptionists and upload results.
• Review received transcripts for completion and create PDF documents.
• Assist with processing court transcription orders and related duties.

Skills

Time management

Organization

Communication

Customer service

Multitasking

Confidential handling

Tools

Access

Word

PDF

Excel

Job description

Transcription Services Representative

Job Description

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As aTranscription Services Representative/Associate (Canada), you'll assist with court transcription orders.

*This role will be filled at the Representative or Associate level, depending on experience.

What you'll get to do:

• Inputting important information into a spreadsheet regarding the production of each audio recording received, transcriptionist information, and delivery of same.
• Downloading and checking new jobs coming in (correct audio and time estimates).
• Reviewing transcripts.
• Receive and download audio/paperwork. Review paperwork and audio.
• Enter requests into tracking sheet.
• Assign work to transcriptionists and upload.
• Received completed transcripts and review for completion.
• Create PDF document of transcript.
• Advise invoicing of page counts.
• Assisting with court transcription orders.
• Other duties as assigned.

The kind of teammate we’re looking for:

• Excellent time management skills, organizational skills, and the ability to multi-task and prioritize work.
• Ability to communicate with all members of the public, government personnel, transcriptionists, and clients.
• Knowledge of numerous programs including, Access, Word, PDF, Excel is an asset
• Be courteous and helpful to all office staff, and any outside parties, including clients.
• Handle sensitive information in a confidential manner.
• Excellent written and verbal communication skills.
• Previous customer service is an asset.

What’s in it for you:

• Competitive compensation and extended health coverage that includes medical, dental and vision benefits

• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/ therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched RRSP to help you save for your future

• Earned wage access: get a portion of the wages you earned prior to payday
• Hybrid or remote work structure for most roles (based on business needs)
• Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs likeVeritext Summer CampandWellness Week – because work should be rewarding and fun!

About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.