Transcript Coordinator

Wascana; Regina; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

The Transcript Coordinator role at the Saskatchewan Ministry of Education is focused on issuing provincial secondary transcripts accurately and timely. You will respond to inquiries by phone and email, review transcript requests, and resolve discrepancies to maintain precise student records.

You will also provide guidance and support to co-op students, contributing to their development and workplace learning experience within the Education system.

Qualifications

• Post-secondary diploma/certificate in CS or business administration, or equivalent experience.
• Experience with student information systems is an asset.
• Familiarity with Saskatchewan K-12 education system is beneficial.

Responsibilities

• Issue provincial secondary transcripts accurately and timely.
• Respond to inquiries by phone and email.
• Review transcript requests and resolve discrepancies.
• Guide and support co-op students in workplace learning.

Skills

Customer service

Attention to detail

Communication (phone/email)

Education

Post-secondary diploma/certificate in CS or business administration

Tools

Student Information Systems

Job description

The Opportunity:

The Student and Educator Services Unit of the Ministry of Education is seeking a reliable, detail-oriented, and customer service-focused individual to join our team as a Transcript Coordinator. The unit is responsible for administering provincial legislation, regulations, and policies related to student and educator services within Saskatchewan's Kindergarten to Grade 12 education system.

As a Transcript Coordinator, you will support students, graduates, educational institutions, employers, and other stakeholders by ensuring the accurate and timely issuance of provincial secondary-level transcripts. You will respond to inquiries by phone and email, review transcript requests, investigate and resolve discrepancies, and maintain accurate student records. The position also provides guidance and support to co-op students, contributing to their development and workplace learning experience.

Typically, the knowledge and skills required for this position would be obtained through a post-secondary diploma or certificate in computer science, business administration, or a related field, or through an equivalent combination of education and relevant experience. Experience working with student information systems or client service delivery would be considered an asset. Familiarity with Saskatchewan's Kindergarten to Grade 12 education system would also be beneficial.