Training Systems Analyst

3001 TC USA Services Inc; Calgary; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

TC Energy is seeking a Training Systems (Learning) Analyst in Calgary, AB to administer and optimize our Learning Management Systems. You will learn and apply system knowledge, collaborate with teams, and support governance and data integrity across learning platforms.

Ideal candidates will have 4+ years in HR or related fields, with hands-on LMS experience (Workday Learning or SuccessFactors) and strong problem-solving skills in a complex enterprise environment. Hybrid work in Canada is offered.

Qualifications

• Post-secondary education in business, information systems, human resources, or a related field.
• 4+ years of progressive experience in HR or related disciplines.

Responsibilities

• Evaluate learning administration requests and determine deployment approaches across learning management systems.
• Coordinate testing and deployment of digital learning content across LMS platforms.
• Provision access and maintain data integrity for learning records and roles.
• Investigate and resolve learning system issues and service requests.
• Support learning system releases and coordinate resolution of complex issues.
• Maintain reliability of LMS and accuracy of learning records.

Skills

LMS administration

Workday Learning

SuccessFactors

Data integrity

Governance

Power BI

Excel

Reporting

Systems troubleshooting

Cross-functional collaboration

Education

Post-secondary education in business, information systems, HR

Tools

Workday Learning

SuccessFactors

Power BI

Power Query

Power Automate

Job description

Determined, imaginative, curious—if these are some of the ways you describe yourself, we want to learn more about you! At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability.

The Opportunity

The Training Services and Systems team is seeking a talented Training Systems (Learning) Analyst in Calgary, AB who has knowledge and experience in Learning Management Systems (LMS). This individual has the proven ability to learn new technology, solve problems effectively and work collaboratively on a team. Reporting to the Team Lead, Training Services & Systems– this role will be part of a team of technical administrators supporting our Learning Management Systems. The ideal candidate has demonstrated ability to quickly learn and apply technical system knowledge, work collaboratively with team members and stakeholders, solve problems effectively, and provide clear guidance to support learning operations.

What you’ll do

• Evaluate learning administration requests and determine the most effective approach for deploying and maintaining content, curricula, audiences, and campaigns across learning management systems, applying system expertise, governance standards, and best practices
• Coordinate the testing and deployment of digital learning content across multiple learning management systems, applying governance standards and system knowledge to ensure compatibility, content integrity, and timely delivery
• Provision instructor, evaluator, and functional role access, including setup, updates, inactivation, and audit activities, while ensuring alignment with governance standards and data integrity requirements
• Investigate and resolve learning system issues and service requests, applying sound judgment to assess impacts, identify root causes, and determine appropriate resolution or escalation
• Investigate and support learning system releases by assessing impacts, applying established processes, and coordinating resolution or escalation of complex issues as needed
• Maintain the reliability of learning management systems and the accuracy of learning records through system maintenance, history corrections, transfers, and data updates
• Act as a steward of learning data and a subject matter expert in learning systems administration by providing guidance on learning records, system requirements and data integrity to support data accuracy, issue resolution, compliance, and continuous improvement
• Contribute to system governance and continuous improvement by maintaining procedures, identifying process improvement opportunities, and applying working knowledge of related learning tools and platforms
• Partner with internal stakeholders to understand operational requirements, provide informed recommendations, and deliver reliable learning administration that supports business needs

Minimum Qualifications

• Post-secondary education in business, information systems, human resources, or a related field
• 4+ years of progressive experience in HR or related disciplines
• A combination of education and relevant practical experience may be considered

Preferred Qualifications

• Hands-on experience administering learning management systems, preferably Workday Learning and/or SuccessFactors
• Demonstrated ability to configure and maintain learning objects and related setup, including courses, programs, audiences, campaigns, roles, and instructor records
• Strong troubleshooting and problem-solving skills, with the ability to investigate issues, assess impacts, and implement accurate solutions
• High attention to detail and strong data stewardship when maintaining learning records, security access, and user information
• Ability to learn interconnected systems and processes quickly
• Strong organizational skills and the ability to manage multiple requests and priorities in a service-oriented environment
• Effective written and verbal communication skills, with the ability to work collaboratively across teams and explain system processes clearly
• Experience supporting both Workday Learning and SuccessFactors in a complex enterprise environment
• Knowledge of learning access, security administration, identity or provisioning processes, and related compliance considerations
• Experience with learning history corrections, data cleanup, audits, and record reconciliation
• Familiarity with reporting and process improvement tools such as Excel, Power BI, Power Query, or Power Automate
• Demonstrated ability to document procedures, support governance practices, and contribute to continuous improvement initiatives
• A collaborative, customer-focused approach with the ability to build strong working relationships across functional teams

Benefits

• To remain competitive, support our high-performance culture and allow formore flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico.

About our business

We are a leader in North American energy infrastructure, spanning Canada, the U.S. and Mexico. Every day, our dedicated team proudly connects the world to the energy it needs—moving over 30 per cent of the cleaner-burning natural gas used across the continent. Complemented by strategic ownership and low-risk investments in power generation, our infrastructure fuels industries and generates affordable, reliable and sustainable power across North America, while enabling LNG exports to global markets. TC Energy is an equal opportunity employer and participates in the E-Verify program supervised by the US government.

We welcome applications from all qualified individuals regardless of race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability.

We are also committed to providing accommodations throughout the recruitment process.

Applicants requiring accommodations or accessible formats are encouraged to contact us at [e-mail] for support.

All applicants must have legal authorization to work in the country where the position is based, without restrictions.

Background screening is required for all positions, which may include criminal and/or credit checks.

Offers may be extended at a different level or job title that best aligns with the successful candidate's qualifications.

Learn more Visit us at TCEnergy.com and connect with us on our social medial channels for our latest news, employee stories, community activities, and other updates.

Thank you for considering TC Energy in your career journey. If you are experiencing issues with your application, contact [e-mail].