Training Supervisor

Pestell Pet Products; New Hamburg; On-site; CAD 70,000 - 80,000; Full time

Job summary

Pestell Pet Products is seeking a Training Supervisor to lead the development and delivery of training materials, SOPs, and manuals for production staff. You will supervise shifts when Production Supervisors are unavailable and ensure safety, quality, and efficiency across operations.

The role requires hands-on training delivery, strong documentation skills, and the ability to respond to process changes quickly. Cross-functional collaboration and compliance with OH&S policies are essential.

Qualifications

• At least 3 years of previous manufacturing supervisory experience within semi-automated/automated manufacturing plant.
• Proven experience developing and delivering training content and documentation.
• Strong knowledge of manufacturing operations, equipment, and safety standards.
• Proficient in Microsoft Office Suite and capable of learning internal training/document control systems.

Responsibilities

• Develop and maintain training documents, manuals, and SOPs for production tasks and equipment.
• Deliver hands-on and classroom training sessions to new hires and existing employees.
• Evaluate trainee performance and ensure proper application of procedures.
• Update training materials in line with process changes and regulatory requirements.
• Maintain training records and track retraining needs.
• Supervise production shifts in the absence of Shift Supervisors; ensure safety, quality and productivity standards.
• Coordinate with cross-functional teams to identify training gaps and propose solutions.
• Participate in audits, quality improvement, and efficiency projects.

Skills

People management

Leadership

Safety compliance

Communication

Time management

Attention to detail

Problem solving

Supervisory experience

Microsoft Office

Tools

Microsoft Office

Job description

We are seeking a Training Supervisor responsible for developing, implementing, and maintaining effective training programs, Standard Operating Procedures (SOPs), and training manuals to support consistent employee onboarding, job competency, and ongoing skills development in a manufacturing environment. This role also provides supervisory coverage and operational support by overseeing production shifts in the absence of Production Supervisors. As shift coverage is an integral part of this position, flexibility and availability to work on day, afternoon, and night shifts are required.

Responsibilities

Training Development and Delivery

• Develop and maintain comprehensive training documents, manuals, and SOPS for all production-related tasks and equipment.
• Deliver hands-on and classroom-style training sessions to new hires and existing employees.
• Evaluate employee performance during and after training to ensure understanding and proper application of procedures.
• Update training materials regularly in accordance with process changes, regulatory requirements, and continuous improvement initiatives.
• Maintain training records and track retraining needs.
• Other duties as assigned.
• Collaborate with cross-functional teams to identify training gaps and propose solutions.
• Participate in audits, quality improvement initiatives, and efficiency optimization projects.

Production and Team Management Related Responsibilities

Supervise production shifts in the absence of Shift Supervisors, ensuring that safety, quality, and productivity standards are met.

1.H&S related responsibilities

• Ensure all employees are working in a safe manner according to applicable occupational health and safety legislation, and company health and safety policies and procedures.
• Fulfil all supervisory responsibilities as outlined in the OHSA and company policy and procedures.
• Coordinate production start-ups, shutdowns and changeovers
• Meet or exceed OEE targets consistently
• Complete all required shift reports and other paperwork
• Ensure Maintenance work requests are filled out for scheduled equipment repairs
• Perform minor repairs to equipment during the production run
• Conduct Rail moves as required

3.Communication

• Conduct daily regular pre-shift meetings, and schedule and conduct tailgate meetings
• Communicate production progress and/or issues, etc. to the Plant Manager, Supply Chain Manager, and Maintenance Supervisor as needed
• Communicate on a regular basis with other departments including Purchasing, HR, Logistics, Warehouse, etc.
• Provide mentorship to the employees, including consistent feedback

4.Supervision and development of shift staff

• Ensure proper job training is completed
• Ensure all employees follow company and departmental procedures
• Promote effective communication and respect amongst employees
• Assist in the hiring of new employees
• Develop and conduct performance reviews
• Discuss any performance and/or employee behavioral issues with the Plant Manager and HR
• Provide praise, recognition, coaching, and corrective behavior as the situation dictates

Experience Requirements

• At least 3 years of previous manufacturing supervisory experience within semi-automated/automated manufacturing plant
• Proven experience developing and delivering training content and documentation.
• Strong knowledge of manufacturing operations, equipment, and safety standards.
• Proficient in Microsoft Office Suite and capable of learning internal training/document control systems.

Skill Requirements

• High focus on safety at the centre of all activities
• Proven track record of people management skills, conflict resolution, and confidentiality
• Effective communication, leadership, and mechanical skills
• Excellent organization and time management skills
• Detail-oriented, with a keen eye for production organization, inventory integrity, efficiency, and cleanliness
• Ability to act with a sense of urgency towards resolving issues
• Ability to work within a mandate and with minimum supervision.

Working Conditions

• Dusty, noisy, and fast-paced production environment
• Extreme temperatures at times, depending on weather conditions
• Ability to lift up to 55 lbs.
• Standing and for long periods time
• Can be physically demanding at times
• Ability/ flexibility to work on day, afternoon and night shift hours

This posting is for an existing vacancy. The salary range for this position is $70,000 to $80,000 per year. The final salary will be determined based on the successful candidate’s skills, qualifications and experience in alignment with the company’s compensation structure.

We value diversity and are equal-opportunity employer. We are committed to providing reasonable employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply for or if selected for an interview, please contact Human Resources.