Training Manager - Wellness Industry

Vancouver Spa; Port Coquitlam; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading luxury spa brand in the Greater Vancouver area is seeking a passionate and results-driven Training Manager to guide their training programs. This important role involves developing and delivering training, ensuring service excellence, and supporting the growth of spa teams within a creative and supportive environment.

Benefits

Competitive salary reflective of your experience

Opportunities for career advancement

Discounts on products and services

Qualifications

• Minimum 3 years of experience in a training or spa leadership role.
• Proven ability to create and lead training programs.
• Strong communication and facilitation skills.

Responsibilities

• Design and implement comprehensive on-the-job training programs.
• Conduct engaging training sessions onsite and virtually.
• Monitor service quality across branches.

Skills

Communication

Facilitation

Training Development

Guest Service Excellence

Education

Certification in Adult Education

Tools

PowerPoint

Canva

LMS

Job description

Port Coquitlam, British Columbia, Canada

Training Manager - Wellness Industry

2 days ago Be among the first 25 applicants

Sabai Thai Spa is an award-winning luxury spa brand offering premium Thai-inspired treatments across multiple locations in the Greater Vancouver area. As we continue to grow, we are seeking a passionate and results-driven Training Manager (Full-Time) to lead our training programs, ensure service excellence, and support the professional development of our spa teams.

Overview :

The Training Manager plays a key role in maintaining Sabai Thai Spa’s high standards of service and professionalism. This position is responsible for developing, delivering, and refining training programs across all departments—from front desk to spa therapists—ensuring that every team member upholds our values of exceptional client care, consistency, and expertise.

Key Responsibilities :

• Training Program Development :
• Design and implement comprehensive on-the-job training programs customized for various spa roles, including customer service, spa treatment protocols, product knowledge, and health & safety standards.
• Training Materials Creation : Develop and maintain up-to-date training resources, including manuals, SOPs, visual aids, and videos, to ensure consistency across all locations.
• Training Delivery : Conduct engaging group and one-on-one training sessions onsite and virtually. Support onboarding, probationary evaluations, and refresher training.
• Lead Team / In-Store Trainer Certification : Identify, certify, and mentor branch-level Lead Team members and In-Store Trainers to cascade practical training in the spa locations. Provide them with tools, schedules, and structured programs to carry out hands-on learning with new and existing team members.
• Training Progress Coordination : Track and monitor training implementation and progress across branches. Ensure In-Store Trainers provide timely feedback, complete training logs, and communicate development needs.
• Continuing Education : Plan and facilitate workshops, product training, and ongoing skills development initiatives to keep staff updated with trends and techniques in the spa and wellness industry.
• Performance Evaluation : Assess staff performance through observation, feedback, and evaluations. Identify skills gaps and coordinate retraining or coaching when needed.
• Quality Assurance : Monitor service quality across branches and ensure all team members are meeting the brand’s standards of excellence.
• Compliance & Safety Training : Ensure staff are trained in WorkSafeBC guidelines, workplace health protocols, and other regulatory requirements.
• Reporting & Documentation : Keep accurate records of training attendance, progress, and outcomes. Provide regular performance and training effectiveness reports to management.
• Collaboration : Work closely with Operations, HR, and Marketing to ensure training aligns with company objectives, seasonal services, and promotional campaigns.
• Other Duties as Assigned : Support various company initiatives that require training input or staff development support.

Qualifications :

• Minimum 3 years of experience in a training or spa leadership role (wellness, beauty, or hospitality industry preferred).
• Deep understanding of spa operations and guest service excellence.
• Proven ability to create and lead training programs.
• Strong communication and facilitation skills.
• Experience using presentation tools (e.g., PowerPoint, Canva, video editing tools, or LMS).
• Ability to travel to all Sabai Thai Spa locations regularly.
• Certification in Adult Education or a similar field is a plus.

What We Offer :

• Competitive salary reflective of your experience and skills
• Opportunities for career advancement and professional development
• Be part of a creative and supportive team dedicated to excellence
• Enjoy discounts on Sabai Thai Essentials products and Sabai Thai Spa services

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Human Resources

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