Training Lead - Registration Practice and Reliability

Vancouver Island Health Authority; Duncan; Hybrid; CAD 54,000 - 77,000; Full time

Job summary

Vancouver Island Health Authority is seeking a Training Lead for Registration Practice and Reliability to guide orientation and education of Registration and Patient Placement staff. You will lead initiatives to improve data quality and reliability while promoting standardized bed management and registration practices.

Reporting to the Regional Manager, you will mentor staff, model best practices, and drive a positive learning culture across multiple sites, with some travel and a potential

Qualifications

• Bachelor's degree in Business Administration or related field with five years of related experience.
• Valid BC Driver's License.
• Experience in large complex organizations.

Responsibilities

• Coordinate orientation and training for Registration and Patient Placement staff.
• Support registration reliability and implement Data Quality programs.
• Provide leadership, mentorship and role modelling to promote standardized practices.
• Collaborate with staff to ensure quality standards are met.

Skills

Systems knowledge

Educational strategy

Change management

Excel

SharePoint

Health information management

Adult education

Leadership

Interpersonal skills

Communication

Typing 50 wpm

Medical terminology

Physical ability

Education

Bachelor's degree in Business Administration or related field

Job description

Training Lead - Registration Practice and Reliability - (235311)

Work Area (FBA Only)

Multi-Site

Yes

Travel Requirement

Travel between multiple sites may be required

Shift Start Time/End Time

0800-1600

Days Off

Vacancy Type

Temp FT

Salary Range (Hourly Rate)

$39.03 - $56.11

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75.0

Planned Start Date

Oct. 13 2026

Approximate End Date (For Temporary Assignments ONLY)

May. 31 2027

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

No

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Regional Manager, Registration, the Training Lead - Registration Practice and Reliability supports and facilitates the orientation, education and training of Registration and Patient Placement staff. The Training Lead - Registration Practice and Reliability assists with ensuring registration reliability and guiding the implementation of new processes and Data Quality programs within Registration and Patient Placement. The Training Lead - Registration Practice and Reliability works directly with Registration and Patient Placement staff as a leader, mentor and trainer to ensure quality standards and procedures are being met. Provides role modelling and leadership to promote a positive learning culture, standardized registration and bed management practices.

Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.

QUALIFICATIONS:

Education, Training And Experience

A level of education, training and experience equivalent to a Bachelor's Degree in Business Administration or related field and a minimum of five (5) years' of recent, related experience preferably in a large, complex organization.

Valid BC Driver's License.

Skills And Abilities

• Sound knowledge of existing systems and processes that support movement of patients through the acute care system.
• Ability to develop educational strategies and programs.
• Excellent Change Management skills, excelling in the ability to review, and test system enhancements with a high level of attention to detail.
• Excellent computer skills with advanced knowledge of the use of Excel & Sharepoint.
• Expertise in Health Information Management, Registration practices and operational workflows.
• Knowledge of adult education and learning principles and ability to integrate into programs and strategies.
• Demonstrated leadership skills.
• Excellent interpersonal, problem solving and conflict management skills.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal effectively with others including Patient Placement staff, Coordinators Site Operations, inpatient units, patients and physicians.
• Ability to keyboard at least 50 wpm.
• Knowledge of medical terminology.
• Physical ability to carry out the duties of the position.

This position reports to the Manager of Health Information Management Systems and Education. The home site for the successful candidate can be discussed, and there is potential for a Work from Home agreement. "The salary range for this position is $76,111 (min) to $95,138 (midpoint) to $109,409(max) per annum (based on 1 FTE). Salary placement is between min and midpoint, based on experience, qualifications, and internal equity."