Tow Supervisor

Executive Flight Centre Group Ltd; Calgary; Hybrid; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Extended Health and Dental Benefits

Group Retirement Plan (DPSP/RRSP)

Job summary

Executive Flight Centre Group Ltd. is seeking an experienced Tow Supervisor for the Calgary Main Terminal to lead Tow Leads and Tow Agents in safe aircraft towing, movement, and storage.

The role demands coordinating with Dispatch, ensuring compliance with safety standards, and delivering outstanding customer service across night shifts. The ideal candidate has aviation operations experience, supervisory background, and the necessary licenses and permits.

Qualifications

• Minimum 3 years of aviation operational experience, including aircraft towing.
• Previous lead hand, crew leader or supervisory experience preferred.
• Valid class 5 driver’s license with clear abstract is required.
• Must hold a fully cleared Restricted Area Pass (DA AVOP).
• Ability to work shift work, including weekends, AM/PM.

Responsibilities

• Delegate and prioritize aircraft movement with Dispatch Coordinators and Supervisors.
• Manage towing, delivery, storage, and ramp services ensuring safety and compliance.
• Lead Tow Leads and Tow Agents; provide coaching and development.
• Coordinate aircraft movement priorities with customers and ground handling partners.
• Monitor overtime, staffing levels, and scheduling to minimize controllable overtime.
• Liaise with customer operations centers to ensure priorities are met.
• Ensure pre-operational inspections and equipment maintenance checks are completed.
• Provide exceptional customer service and resolve operational issues promptly.

Skills

Aviation operations experience

Supervisory experience

Valid driver’s license

DA AVOP / restricted area permits

Shift work including weekends

Tools

Outlook

Excel

Job description

Executive Flight Centre Group Ltd. (“Executive Flight Centre” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Calgary Main Terminal location is seeking an experienced Tow Supervisor to support our diverse operations. This is a full-time overnight position.

Description

Reporting to the General Manager, the Tow Supervisor is a working supervisor responsible for leading Tow Leads and Tow Agents in the safe, efficient, and compliant movement, delivery, towing, and storage of aircraft. The Tow Supervisor provides day-to-day direction to the team, coordinates aircraft movement priorities with Dispatch Coordinators, and ensures all tow operations, equipment inspections, and ramp services are performed in accordance with company, customer, and regulatory requirements. The Tow Supervisor manages employee scheduling, approves overtime, and works proactively to minimize controllable overtime through effective staffing and operational planning. As the primary point of contact for customers and ground handling partners, the Tow Supervisor coordinates aircraft movement requirements, resolves operational issues, and promotes a culture of safety, quality, teamwork, and exceptional customer service.

Responsibilities

• Delegate and prioritize aircraft movement with the support of Dispatch Coordinators and Supervisors.
• Aircraft movement, delivery, and storage (airfield to hangar) ensuring the safety of the team and aircraft while towing.
• Participate in incident investigations, hazard assessments and corrective actions to support continuous improvement and operational safety.
• Monitor operational performance, service levels and aircraft movement requirements, identifying opportunities to improve efficiency and customer service.
• Assist with onboarding, training, coaching and ongoing development of Tow Agents and Tow Leads, ensuring employees are competent and compliant with company, customer and regulatory requirements.
• Provide regular coaching, performance feedback and operational guidance to Tow Agents and Tow Leads, escalating performance concerns to management as required.
• Manage the Tow team schedule, ensuring shift coverage aligns with flight activity, customer requirements and operational demand, and adjusting as needed to cover absences or schedule changes.
• Review and approve overtime requests in accordance with operational need, company policy and budget, and ensure time and attendance records are accurate and submitted on time.
• Monitor and reduce controllable overtime through proactive scheduling, shift adjustments, cross-coverage, early identification of staffing gaps, and regular review of overtime trends with management.
• Liaise with the customer’s operations centre to ensure aircraft movement priority is met.
• Liaise with the customer’s technical operations team to ensure they have aircraft moved to/from the hangars.
• Act as the primary point of contact for customers regarding scheduled and ad hoc aircraft movement requests, communicating priorities, changes and delays promptly.
• Act as the primary point of contact with the ground handler for aircraft movement and ramp activity, coordinating handovers and resolving operational issues as they arise.
• Ensure the aircraft is equipped with the necessary equipment once parked.
• Ensure pre-operational inspections for all equipment used during the shift are completed.
• Ensure equipment is cared for and the essential maintenance checks are arranged.
• Perform ramp services according to the standards set by Executive Flight Centre (EFC) including but not limited to:
  • Load and unload aircraft.
  • Marshall and chock aircraft.
  • Provide lavatory and water service to aircraft.
  • Provide a variety of servicing on aircraft.
  • Ensure correct baggage loading information is given to each aircraft, including any ballast concerns.
  • Operate all ground service equipment.
• Provide award-winning ground handling services including building quality relationships with internal and external customers.
• Ensure all complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Troubleshoot issues within the towing and ground handling process.
• Participate in and ensure completion of vehicle, equipment and work area cleanliness standards.
• Back-up/support Aircraft Refuelers, Ramp Agents and/or Line Technicians as required.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Perform any other duties as required.

Qualifications and Experience

• Minimum 3 years of aviation operational experience, including aircraft towing experience required.
• Previous lead hand, crew leader or supervisory experience preferred.
• A valid class 5 driver’s license and clear abstract is required – No GDL permitted.
• Must hold a fully cleared Restricted Area Pass.
• Must hold a current Driver’s Authorization – Airside Vehicle Operators Permit. (DA AVOP)
• Must be able to obtain a DDT Permit within 60 days of employment.
• Obtain a restricted operator’s certificate (radio license) within 30 days of employment.
• Must be able to pass brake-ride training within 60 days of employment.
• Proficient with Microsoft Outlook, Excel and other business software applications.
• Ability to identify, assess and resolve operational challenges promptly and effectively.
• Must be able to work shift work, including weekends, AM/PM.
• First Aid and CPR would be an asset.
• Able to work inclement weather, overtime and extended shifts.
• Able to effectively communicate both in writing and verbally including being able to provide clear and concise information by radio and phone, etc.
• Able to lift or move up to 60 lbs independently.
• Able to work in confined spaces.
• Highly motivated and able to work with minimal or no supervision.
• Basic mathematics, troubleshooting skills and excellent attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always.
• A strong work ethic and positive team attitude.
• Professional, punctual, meticulous and diligent.
• Able to work both independently and collaboratively as a productive member of the EFC Team.

What Can EFC Offer?

• Competitive compensation.
• A job that keeps you active and engaged with a strong focus on safety, employee health, and wellness.
• Extended Health and Dental Benefits with minimal premiums.
• Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
• An incredible work environment focused on hard work, fun and celebrating our successes.
• A workplace that supports Environmental, Social, and Governance (ESG) values, including environmental stewardship, inclusive hiring practices, and transparent governance.
• Career development and advancement opportunities across our national aviation platform, with roles available in cargo, fuel operations, airports, aerodromes, administration, sales, accounting, human resources, safety, and training.