Aircraft Refueler

Executive Flight Centre Group Ltd; Kelowna; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Extended Health Benefits

Dental Benefits

Group RRSP

Career development opportunities

ESG compliant workplace

Job summary

EFC Aviation BC Ltd. operates the Kelowna Airport fueling services, providing safe, efficient refueling for private and commercial aircraft. The Aircraft Refueler works in a dynamic environment, coordinating with CSR and handling paperwork and fuel inventories.

The role requires strict adherence to safety protocols, physical capability to lift 60 lbs, and the ability to operate various ground support equipment on the ramp. Training and shift work are expected.

Qualifications

• Customer service experience in fast-paced environments.
• Strong safety mindset and adherence to procedures.
• Clear verbal and written communication.
• Ability to work in shifts, including weekends.
• Physical ability to lift 60 lbs and handle equipment.

Responsibilities

• Provide safe, timely refueling services to customers at Kelowna/Abbotsford locations.
• Operate fueling vehicles and ground support equipment following manuals.
• Maintain accurate documentation and logs for fuel transactions.
• Ensure compliance with Shell Aviation Operations Manual and HSSE rules.
• Deliver courteous service and assist customers with requests.

Skills

Customer service

Safety awareness

Communication

Teamwork

Mechanical aptitude

Job description

EFC Aviation BC Ltd. (Executive Flight Centre or EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Kelowna airport location is seeking an Aircraft Refueler to support our diverse operations. This full-time position will work a 4 day on/off rotation once training is completed.

Description

This position is responsible for providing safe, timely, efficient and professional refueling services to the private and commercial customers of the Shell Aerocentre at the Kelowna Airport or Abbotsford Airport. The Aircraft Refueler operates fueling vehicles and ground support equipment required for fueling and servicing aircraft and completes accurate documentation while working within the Company’s protocols and guidelines.

Responsibilities

Customer Service

• Maintain knowledge of Aerocentre services and respond accurately and completely to customer inquires.
• Greet incoming customers and pilots in a welcoming and professional manner.
• Ensure that the customers’ needs for service are identified and understood when they are the first point of contact with the customer.
• Ensure customer requirements are communicated to the Customer Service Representative (CSR). In the absence of the CSR, take responsibility for the customer needs by making arrangements for fueling, catering, hotel, car rentals and other related requests.
• Respond promptly and professionally to fueling dispatch requests from the CSR, while maintaining clear communication of your location to the CSR and fellow Aircraft Refuellers to ensure optimal availability for incoming customer requests.
• Collect appropriate fees for service provided in the absence of the CSR.
• Ensure appropriate documentation is completed for services provided both to meet customer requirements and those set out in the Shell Aviation Operations Manual and those set by the Shell Aerocentre.
• Ensure exceptional, courteous, and respectful customer service.

Fueling

• Aircraft Fuelling, Movement, Placement and Inventory Control of Aviation fuel.
• Fuel Quality Control on Fuel trucks and Fuel tanks.
• Fuel handling and serving Aviation fuels as per Shell Aviation Operation Manual and those set by Shell Aerocentre.
• Perform trip inspections (pre and post) on equipment operated and load, ensuring safety, and roadworthiness.

Ground Equipment Operation

• Operate various types of ground service equipment (GSE), including airfield maintenance equipment.
• Responsible to clean and maintain GSE, buildings, Fuel Trucks (daily checks, periodic inspections & monthly preventative maintenance),
• Strict adherence to safety rules on the ramp and while using equipment.

Communication and Documentation

• Communicate effectively with the public, customers, and co-workers both verbally and in written form.
• Deliver to product and proper paperwork to our customers in a courteous and timely manner.
• Prepare, organize and input data from truck manifests, tank logs and fuel workbooks ensuring accuracy and compliance with procedures, policies and regulations.
• Complete all necessary paperwork: daily logs, inspection logs, delivery receipts, vehicle inspection, hours of service, etc.
• Fully and accurately complete Shell Transportation of Dangerous Goods form for each fuel transaction and end of day cut off
• Maintain and collect data, accurately calculating, billing and pricing structure in absence or coordination with CSRs
• Organize invoices, accounts payable, and aircraft billing via EFC’s SRS platform and enter in Shell i6.

Heath, Safety and Environment (HSSE)

• Required to work in all types of weather conditions.
• Physical requirements include considerable use of your arms and legs, climbing, lifting 60lbs repeatedly, balancing, walking stooping, and handling of materials.
• Must work shift work, weekends and stat holidays, when required.
• Ensure proper safety precautions are observed and respond to emergency situations for the purpose of resolving immediate safety concerns.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Comply with and participate in the Company and Shell’s Health & Safety and Quality programs and initiatives.
• Comply with applicable legislation including safe operation, carriage of goods, occupational health and safety, transportation of dangerous goods, customs and immigration and weights and dimensions.

Other

• Perform any other duties as required, including assisting with facilities maintenance and supporting the maintenance department as required and available.
• Perform audits on handling, safety, security, cargo and aircraft handling as required.

Qualifications and Experience

• Class 3 with Air Brake Endorsement; training can be provided
• Ability to obtain a Restricted Area Pass (RAIC)
• Clean Driver’s Abstract is required as a condition of employment.
• Ability to obtain Airside Vehicle Operating Permit (AVOP)
• Ability to obtain Transportation of Dangerous Goods certification
• Able to lift 60 lbs independently.
• Able to effectively communicate both verbally and in writing.
• Strong mechanical aptitude.
• Strong attention to detail and high degree of accuracy.
• Sound analytical thinking, planning, organization, prioritization, and execution skills.
• Demonstrated computer skills.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally.
• A strong work ethic and positive team attitude.
• Punctual, reliable and diligent.
• Able to work both independently and collaboratively as a productive member of the EFC Team.

What can EFC Offer?

• Competitive compensation.
• A job that keeps you active and engaged with a strong focus on safety, employee health, and wellness.
• Extended Health and Dental Benefits.
• Group RRSP for full-time employees.
• An incredible work environment focused on hard work, fun and celebrating our successes.
• A workplace that supports Environmental, Social, and Governance (ESG) values, including environmental stewardship, inclusive hiring practices, and transparent governance.
• Career development and advancement opportunities across our national aviation platform, with roles available in cargo, fuel operations, airports, aerodromes, administration, sales, accounting, human resources, safety, and training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.