Tour Guide Supervisor: Lead Team & Guest Experience (On-Site)

All First Nations Jobs; Yellowknife; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Gratuities

Free parking

Job summary

Yellowknife Tours Ltd in Yellowknife, NT is seeking a Tour Guide Supervisor to lead our tours operations team. The role requires coordinating activities, scheduling, and supervising 5–10 staff, while ensuring excellent guest experience.

The position is permanent full-time, on-site, with shifts including morning, night, day and weekend. English language required; secondary school diploma; 2–3 years of supervisory experience. Applicants must be authorized to work in Canada.

Qualifications

• Secondary school graduation certificate required.
• 2 years to less than 3 years of experience.
• English language required.

Responsibilities

• Coordinate activities with other work units or departments.
• Establish work schedules and procedures.
• Perform same duties as workers supervised.
• Prepare and submit reports.
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
• Assist clients/guests with special needs.
• Coordinate, assign and review work.
• Hire and train staff in job duties, safety procedures and company policies.
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
• Requisition materials and supplies.
• Supervisory Experience

Job description

Yellowknife Tours Ltd in Yellowknife, NT is seeking a Tour Guide Supervisor to lead our tours operations team. The role requires coordinating activities, scheduling, and supervising 5–10 staff, while ensuring excellent guest experience.

The position is permanent full-time, on-site, with shifts including morning, night, day and weekend. English language required; secondary school diploma; 2–3 years of supervisory experience. Applicants must be authorized to work in Canada.