Tour Guide / Bus Operator

Tourstoniagarafalls; Toronto; On-site; CAD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation

Positive Work Environment

Growth Opportunities

Gratuities and Bonuses

Job summary

An established industry player is seeking a passionate Tour Guide / Bus Operator to join their team. In this role, you will be responsible for safely transporting groups of passengers from Toronto to Niagara Falls while providing engaging commentary on the region’s history and attractions. With a focus on customer experience, you will ensure that each tour is enjoyable and informative. This position offers competitive compensation, a positive work environment, and opportunities for growth as you expand your career in the tourism industry. If you have a love for travel and a knack for storytelling, this opportunity is perfect for you!

Qualifications

• 3+ years of commercial bus driving experience required.
• Fluent English is essential, additional languages are a plus.

Responsibilities

• Safely transport passengers from Toronto to Niagara Falls.
• Provide engaging commentary about the area during the tour.

Skills

Commercial Bus Driving Experience

Guest Interaction

Fluent Spoken English

Route Management

Education

Niagara Parks Tour Guide License

Valid C Commercial Driver’s License

Job description

Tour Guide / Bus Operator Job Posting
Location: Toronto - North York, Driving to Niagara Falls
Job Types: Full-time, Part-time, or Permanent
Job Window: Currently hiring for: Full-time Summer, Year-round Backup Staff
About Us
We are Toronto’s leading Niagara Falls tour operator, offering day tours, evening tours, and Niagara-on-the-Lake tours since 1994. Our team is passionate about delivering exceptional customer experiences, from booking to drop-off. Learn more at QueenTour.ca or follow us on Instagram @QueenTourNiagara.
Position Overview
As a Tour Guide / Bus Driver, you’ll be responsible for safely transporting groups of 13–28 passengers from Toronto to Niagara Falls and back. Along the way, you’ll provide engaging commentary about the area’s history and points of interest.
Daily Start & End

1. Pick up a company vehicle in North York (near Dufferin & Finch) at 6:30 AM, return around 6:30 PM
2. Potential opening for an evening shift, if preferred, from around 12:00 PM to 12:00 AM

Route

1. Drive to downtown Toronto for guest pick-ups
2. Drive to Niagara Falls while providing commentary on a headset
3. Head to additional Niagara destinations as scheduled
4. Free time for lunch and rest
5. Return to Toronto for drop-offs

Key Responsibilities

1. Safe Driving: Operate the bus in compliance with the Highway Traffic Act and complete daily vehicle inspections
2. Guest Interaction: Provide friendly, informative commentary about Toronto, Niagara Falls, and surrounding regions, and answer questions and ensure passengers are comfortable throughout the tour
3. Route & Logistics Management: Coordinate pickups and communicate with passengers via text/call as needed, adapt to any changes or unexpected delays on the route
4. Vehicle Maintenance: Basic bus cleaning (e.g., sweeping floors, cleaning windows) at the end of each day
5. Collaboration: Work closely with other staff to maintain a smooth, enjoyable tour experience

Qualifications & Requirements

1. Niagara Parks Tour Guide License (Preferred; training available)
2. Valid C (or higher) Commercial Driver’s License in Ontario (Required)
3. 3+ Years of Commercial Bus Driving Experience in Canada, with the ability to provide letters of experience from a previous bus driving insurance policy (Required)
4. Clean Driver’s Abstract (Required)
5. Fluent, Clear Spoken English, + other languages an asset
6. Previous Tour Guide / Bus Operator Experience (Preferred, Not Required)
7. Professional References: At least one from a prior employer

Compensation
We offer competitive base pay plus gratuities and bonuses.
Why Join Queen Tour Niagara?

1. Industry-leading compensation
2. Positive Work Environment: We pride ourselves on treating staff well—just ask our current guides and drivers!
3. Growth Opportunities: Possibility to join our schedule consistently year-round as space becomes available

How to Apply
We'd love to hear from you if you’re an experienced bus operator with bus driving experience and an interest in expanding your career into being a tour guide. Please send your resume and a brief cover letter highlighting your relevant experience. We look forward to welcoming you to our team!