tour guide

Arctic Tours Canada; Yellowknife; On-site; CAD 30,000 - 45,000; Full time

Job summary

Arctic Tours Canada is seeking a motivated Tour Guide to lead and assist clients on various tours, providing engaging commentary and ensuring a memorable experience. Ideal candidates will possess local certifications, excellent communication skills, and a focus on client satisfaction while navigating diverse locations across the region.

Benefits

Learning/training paid by employer

Possible bonuses and gratuities

Qualifications

• Experience as a Tour Guide with tourism-specific skills.
• Valid driver's licence and willingness to travel.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Deliver commentaries and conduct guided tours.
• Resolve itinerary issues and assist clients.
• Coordinate activities with local guides and provide information.

Skills

Client focus

Excellent oral communication

Organized

Dependability

Efficient interpersonal skills

Education

Local Tour Guide Certification

First Aid Certificate

CPR Certificate

Job description

Overview

Languages

English

Education

• No degree, certificate or diploma
  
  

Experience

7 months to less than 1 year

On the road

Work locations may vary. Frequent or constant travel is required from the employee.

Asset languages

• Mandarin
• Japanese
• Spanish
  
  

Work site environment

• Outdoors
• In/on water
  
  

Work setting

• Urban area
• Remote location
• Various locations
• Staff accommodation available
  
  

Responsibilities

Tasks

• Deliver commentaries
• Drive sightseeing or tour vehicle
• Confirm transportation and accommodation reservations
• Co-ordinate recreation activities
• Describe points of interest, answer questions and supply information
• Resolve itinerary and other problems
• Ensure and monitor luggage transfers
• Assist clients with check-in procedures for accomodation and/or transportation
• Utilize microphones or other communication device to provide directions and other pertinent information to visitors
• Co-ordinate activities with local tour guides or leaders of performance groups
• Provide information on tipping customs, currency exchange rates, metric conversion and other details
• Sell souvenirs
• Assist clients/guests with special needs
• Conduct guided tours of museums, gallery exhibitions and historical, heritage and other sites, answer inquiries and provide information
• Transport or escort individuals or groups on tours of cities, waterways and industrial and other establishments
• Transform digitized images using retouching systems, graphic palettes or specialized software
  
  

Credentials

Certificates, licences, memberships, and courses

• Local Tour Guide Certification
• First Aid Certificate
• CPR Certificate
  
  

Experience and specialization

Type of guide

• Step-on local guide
• Meet and greet local guide
• On-site local guide
• Driver-guide, local
• Walking tour guide
  
  

Tours focus

• Historical sites
• Sightseeing
• Boat tours
• Bus tours
• Walking tours
  
  

Number of tours guided

• 1 - 4 tours
  
  

Additional information

Transportation/travel information

• Valid driver's licence
• Willing to travel
• Vehicle supplied by employer
  
  

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Physically demanding
• Attention to detail
  
  

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
  
  

Benefits

Financial benefits

• Bonus
• Gratuities
  
  

Other Benefits

• Learning/training paid by employer