Tool Technician Full Time - WOODSTOCK

The Home Depot Canada; Woodstock; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Semi-annual bonuses

Deferred Profit-Sharing Program

Comprehensive benefits

Stock purchase discount

Merit-based salary increases

Job summary

The Home Depot Canada is seeking a Tool Rental Service Technician to manage day-to-day tool rental operations, ensuring equipment is reliable and well maintained for customers. This role also involves inventory management, parts forecasting, and assisting customers with solutions on the sales floor.

Ideal candidates will have strong communication skills, problem-solving abilities, and a willingness to work evenings or weekends as needed.

Qualifications

• Strong customer service and communication skills.
• Ability to diagnose issues and provide practical solutions.
• Willingness to work a flexible schedule including evenings and weekends.

Responsibilities

• Perform preventive maintenance on rental tools and equipment.
• Forecast and maintain inventory of parts for repairs.
• Assist customers on the showroom floor and answer questions.
• Process rental transactions and manage contracts and deposits.
• Troubleshoot and repair rental tools to ensure availability.

Skills

Customer service

Communication skills

Problem solving

Flexibility

Teamwork

Job description

Pay Range: $21.60 - $23.60

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose

Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.

Pay Range: $21.60 - $23.60

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose

Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained is the key responsibility of this position. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.

Position Responsibilities

We're looking for the type of associates who can tap into their inner orange by:

• Performing preventive maintenance on tools
• Forecasting and maintain an adequate inventory of parts for repair
• Using information from manuals, vendors, etc. to help diagnose problems and restore equipment
• Cleaning, inspecting, and preparing tools for rental to customers
• Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
• Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return etc.)
• Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
• Helping customers by providing information and answering questions
• Ensuring rental equipment is properly displayed, signed, and maintained
• Troubleshooting and maintenance of all equipment
• Demonstrating working knowledge and/or hands-on experience with all products in department
• Must operate cash register and follow all related procedures
• Maintaining a high level of knowledge of all tools including how to maintain, repair, order parts, proper usage, etc.
• Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by customers, etc.) and proposing solutions
• Providing outstanding customer service
• Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"

Experience/Knowledge Required

The kind of orange we’re looking for will possess:

• Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
• Ability to work a flexible schedule including evenings and weekends
• Excellent communication skills and customer service skills
• Knowledge of all policies, procedures and duties related to customer service
• Excellent decision making ability and problem solving skills
• Knowledge of tools including how to maintain, repair, order parts, proper usage, etc.

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.