Ticketing Coordinator

Push Operations; Toronto; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Collaborative culture

Unique experiences across portfolio

Job summary

MRG Live, Canada's leading independent concert and entertainment production company, is seeking a Ticketing Coordinator to oversee ticketing operations for shows across multiple venues. You will process guest lists, comps, VIP requests, and coordinate delivery, while ensuring accurate inventory and on-time settlements.

You will collaborate with the AdmitONE team and venues, monitor presales/onsales, and provide quick, professional customer service. Evening/weekend availability is required.

Qualifications

• Ticketing experience and knowledge would be considered a large asset.
• Excellent written and verbal communication skills.
• Accuracy and strong attention to detail.
• Ability to work in a team environment and support company-wide successes and vision.
• Ability to maintain strong relationships internally and externally.
• Project management, multitasking and time management.
• Innovative, creative and critical thinking.
• Problem solving and analytical abilities.

Responsibilities

• Maintain a positive and proactive approach to ticketing activities with a strong commitment to excellent customer service.
• Collaborate with AdmitONE ticketing team and venues to build events across multiple venues/cities.
• Process special ticket requests (Guestlists, comps, VIP) and coordinate delivery.
• Monitor presales and onsales and respond to questions about counts and inventory.
• Conduct quality control for programming prior to onsales for accuracy and standardization.
• Collect and process daily ticket counts and track sales across platforms.
• Manage inventory for all shows (holds/releases) and assist with pricing and settlements.
• Support and mentor ticketing staff and develop new processes and standards.

Skills

Ticketing experience

Communication skills

Attention to detail

Team player

Project management

Multitasking

Time management

Creative thinking

Analytical skills

Problem solving

Tools

Square

Job description

Founded in 2008, MRG Live has grown to become Canada's leading independent concert and entertainment production company. It is now Canada's largest concert and entertainment promotion company, with expansion into the USA beginning in 2020. Annually, MRG Live produces over 1,000 events, utilizing MRG's nine owned, operated, or programmed venues. The company produces concerts across Canada and in key US markets, handling a range of venue sizes from clubs and theatres to arenas.

Founded in 2008, The MRG Group is Canada’s largest independent entertainment company, specializing in live entertainment, hospitality, ticketing, travel, and digital media.

Who You Are:

Reporting directly to the Ticketing Manager, the Ticketing Coordinator is responsible for ensuring we are delivering a positive shareable experience in addition to ensuring our ticketing business is operating at a profitable and professional level.

What You'll Do:

• Maintain a positive and proactive approach to ticketing activities with a strong commitment to superior customer service
• Work closely with the AdmitONE ticketing team and internal/external venues to facilitate event builds for MRG Live shows across multiple venues, platforms and cities.
• Process special ticket requests such as Guestlists, comps, VIP, Label Buys and coordinate delivery as needed
• Monitor presales and onsales while being available for any questions (ticket counts, inventory inquiries etc)
• Conduct quality control for all programming prior to onsales to ensure accuracy and standardization levels are accurate..
• Collect and process daily ticket counts and track sales for MRG Live shows across multiple platforms.
• Inventory management for all MRG Live shows (Holds and releases)
• Help plan, program and facilitate Platinum, VIP Packages, rescaling, dynamic pricing and any other ticket event maintenance as required.
• Day of show support and/or prep for Box Office by providing vip lists, guest lists and special settlement requests that will be required for night/day of show.
• Run show reports and effectively explain audits/reports to stakeholders as needed as well as help provide settlement packages that meet the needs of MRG Live.
• Support and lead ticketing needs with quick response times and tight turnarounds.
• Use of Square to process manual payments
• Help research and develop new processes, standards and ticketing technology.
• Providing assistance to the Manager in all areas ticketing while helping to support and mentor any new ticketing members.
• Maintain effective communication with clients in order to cultivate long-lasting relationships
• Other duties as required

What We're Looking For:

• Ticketing experience and knowledge would be considered a large asset
• Excellent written and verbal communication skills
• Accuracy and strong attention to detail
• The ability to work in a team environment and support the company wide successes and vision
• Ability to maintain strong relationships both internally and externally
• Project management, multitasking and time management
• Innovative, creative and critical thinking
• Problem solving and analytical abilities
• Project management, multi-tasking, and time management

Due to the nature of the work, correspondence may be required on evenings, weekends and holidays as required.

What’s in it for you?

• Competitive compensation, including base salary and performance-based incentives.
• Opportunities for growth in a dynamic, fast-paced organization.
• A collaborative culture that celebrates creativity and innovation.
• Access to unique experiences across The MRG Group’s diverse portfolio.

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.