Ticketing, Business Lead

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading sports and entertainment organization as the Ticketing, Business Lead. You will drive operational efficiency and manage key ticketing projects while collaborating with various teams and external partners. This role is ideal for individuals with strong project management skills and extensive experience in business operations.

Qualifications

• 4+ years of meaningful experience in business operations or ticketing.
• Excellent interpersonal and communication skills.
• Proficiency with ticketing platforms and CRM systems is a plus.

Responsibilities

• Drive operational efficiency in the ticketing department.
• Coordinate between leadership, internal teams, and external partners.
• Manage budgets and financial planning processes.

Skills

Project Management

Communication

Analytical Skills

Education

Bachelor’s degree in Business Administration, Operations, Sports Management

Tools

Microsoft Office Suite

Adobe Tools

Job description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

The Ticketing, Business Lead is responsible for driving operational efficiency and ensuring the successful execution of strategic and fiscal initiatives within the ticketing department. This role acts as a central point of coordination between leadership, internal teams, external partners, and league officials to ensure smooth daily operations and alignment with broader business goals. The ideal candidate combines strong project management skills with excellent communication, analytical, and technical capabilities.

• Serve as the department function lead, overseeing tools such as Adobe, department calendars, and workload balancing.
• Support Personal Seat License Operations, assisting in various project phases from planning to execution.
• Monitor and support project timelines, ensuring deadlines and milestones are met.
• Oversee ticketing-related business workflows and settlements.
• Provide rollover support for recurring or seasonal ticketing events and initiatives.
• Collaborate with finance and ticketing teams to ensure timely and accurate settlement reporting.
• Maintain leadership calendars, coordinating meetings and key deadlines.
• Support scheduling for internal teams and external stakeholders, including league officials and partners.
• Prepare and manage business documents, presentations, and reports using Microsoft PowerPoint, Excel, and other documentation tools.
• Document and help track technical and fiscal goals across projects and initiatives.
• Evaluate and recommend technology tools to improve department operations and efficiencies.
• Support system improvements and digital workflow integrations aligned with business needs.
• Liaise with league officials, internal departments for ticketing system support.
• Foster and maintain positive working relationships across departments and with external stakeholders.
• Assist in managing budgets and financial planning processes.
• Track expenditures, provide variance analysis, and support forecasting activities.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Bachelor’s degree in Business Administration, Operations, Sports Management, or a related field.
• 4+ years of meaningful experience in business operations, ticketing, or a related role.
• Strong organizational and project management skills.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Outlook) and Adobe tools.
• Experience working with ticketing platforms and CRM systems is a plus.
• Excellent interpersonal and communication skills, with the ability to work across multiple teams.
• Ability to handle sensitive information with discretion and professionalism.

Additional Information

Apply by: July 4, 2025

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse, and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email[emailprotected] .Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.