Ticketing, Business Lead

Black Ties Group Inc.; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading organization is seeking a Ticketing, Business Lead to enhance operational efficiency and oversee numerous ticketing initiatives. This position encompasses project management, stakeholder coordination, and budget management, necessitating expertise in business operations and ticketing systems. The ideal candidate will exhibit strong communication and organizational capabilities, along with a Bachelor's degree in a relevant field. Applications are welcomed until July 4, 2025.

Qualifications

• 4+ years of experience in business operations or ticketing.
• Proficient in Microsoft Office Suite and Adobe tools.
• Experience with ticketing platforms and CRM systems is advantageous.

Responsibilities

• Drive operational efficiency within the ticketing department.
• Oversee project timelines and ensure milestones are met.
• Collaborate with finance and external partners for ticket operations.

Skills

Organizational skills

Project management skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations

Bachelor’s degree in Sports Management

Tools

Microsoft Office Suite

Adobe tools

Ticketing platforms

CRM systems

Job description

The Ticketing, Business Lead is responsible for driving operational efficiency and ensuring the successful execution of strategic and fiscal initiatives within the ticketing department. This role acts as a central point of coordination between leadership, internal teams, external partners, and league officials to ensure smooth daily operations and alignment with broader business goals. The ideal candidate combines strong project management skills with excellent communication, analytical, and technical capabilities.

• Serve as the department function lead, overseeing tools such as Adobe, department calendars, and workload balancing.
• Support Personal Seat License Operations, assisting in various project phases from planning to execution.
• Monitor and support project timelines, ensuring deadlines and milestones are met.
• Oversee ticketing-related business workflows and settlements.
• Provide rollover support for recurring or seasonal ticketing events and initiatives.
• Collaborate with finance and ticketing teams to ensure timely and accurate settlement reporting.
• Maintain leadership calendars, coordinating meetings and key deadlines.
• Support scheduling for internal teams and external stakeholders, including league officials and partners.
• Prepare and manage business documents, presentations, and reports using Microsoft PowerPoint, Excel, and other documentation tools.
• Document and help track technical and fiscal goals across projects and initiatives.
• Evaluate and recommend technology tools to improve department operations and efficiencies.
• Support system improvements and digital workflow integrations aligned with business needs.
• Liaise with league officials, internal departments for ticketing system support.
• Foster and maintain positive working relationships across departments and with external stakeholders.
• Assist in managing budgets and financial planning processes.
• Track expenditures, provide variance analysis, and support forecasting activities.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Bachelor’s degree in Business Administration, Operations, Sports Management, or a related field.
• 4+ years of meaningful experience in business operations, ticketing, or a related role.
• Strong organizational and project management skills.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Outlook) and Adobe tools.
• Experience working with ticketing platforms and CRM systems is a plus.
• Excellent interpersonal and communication skills, with the ability to work across multiple teams.
• Ability to handle sensitive information with discretion and professionalism.

Additional Information

Apply by: July 4, 2025

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse, and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please [e-mail] note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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