Ticket Usher

Casino Rama, Inc.; Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in gaming and entertainment is seeking a Ticket Usher to join their dynamic team. This role offers a unique opportunity to engage with patrons in a vibrant entertainment setting, ensuring a memorable experience through exceptional customer service and efficient seating arrangements. Ideal candidates will thrive in a fast-paced environment, showcasing their communication and organizational skills while adhering to safety protocols. Join a workplace that values growth, training, and a fun atmosphere, making a significant impact in the entertainment sector. If you're passionate about customer service and eager to be part of an exciting team, we want to hear from you!

Qualifications

• Exceptional customer service skills and ability to manage patron inquiries.
• Experience in a fast-paced entertainment environment is preferred.

Responsibilities

• Greet patrons and assist with seating in a 5000 seat entertainment complex.
• Ensure adherence to policies and assist in emergency situations.

Skills

Customer Service Excellence

Communication Skills

Organizational Skills

Ability to Handle High Volume

French Language Skills

Education

Previous Ticket Usher Experience

Experience in Entertainment Capacity

Tools

Handheld Palm Pilot

Job description

Job Type: Part-Time
Wages: Start Rate: $17.20; 1 Year Rate: $17.20

Job Title/Classification:

Ticket Usher

Department:

Entertainment Centre

Employment Type:

Part-time

# of Vacancies:

5

This is a Non-Bargaining Unit position; applications from all internal applicants are welcome and will be considered and reviewed.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!

The Position

In the role of Ticket Usher, we are looking for candidates who embrace a high level of customer service excellence in seating and assisting patrons in our 5000 seat entertainment complex. If you want to be an integral part of the Entertainment Centre team - we want to hear from you!

Key Responsibilities

• Greet patrons and employ exceptional customer service skills
• Provide direction and check ticket validity using handheld palm pilot
• Seat patrons in an efficient and orderly manner
• Respond to customer inquiries and concerns
• Ensure adherence to departmental and company policies and procedures including the ability to work closely with Security
• In the event of an emergency, assist patrons in a safe and organized manner
• Actively participate in crowd control duties as needed
• Perform other tasks as assigned by Leadership Team
• Support Casino Rama Resorts team approach by responding to questions and helping fellow C.R.E.W. members
• Comply with Alcohol and Gaming Commission of Ontario regulations
• This position can be physically demanding including climbing stairs, standing for an entire shift and relocating items up to 25 lbs. in weight

What You’ll Require

• Previous ticket usher or similar experience considered an asset
• Previous experience in an entertainment capacity preferred (i.e. theatre, concert venues, etc.)
• Must be able to deal with customer concerns in a courteous and timely manner
• Must have excellent communication and organizational skills
• Must be flexible to work all shifts as required
• Ability to handle high volume and a fast paced environment
• French language skills (verbal and written) are an asset
• All employees at Casino Rama are expected to:

• Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act
• Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols
• Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages!

**Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

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