Ticket Sales & Membership Growth Executive

Abbotsford Canucks; Abbotsford; On-site; CAD 52,000 - 72,000; Full time

Job summary

Account Executive, Ticket Sales and Membership Services with Abbotsford Canucks is seeking a dynamic professional to grow season ticket revenue and deliver outstanding member experiences.

You will manage accounts, renewals, and upsell ticket products while coordinating with the Membership Services team to support sales goals and provide exceptional service to clients in Abbotsford and the surrounding area.

Qualifications

• Post-secondary education in a related field with customer service experience preferred.
• Excellent written and verbal communication and interpersonal skills.
• The ability and desire to provide an outstanding level of customer service for client experience and retention.
• Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment.
• A passion for maximizing clients’ revenue potential by identifying cross-selling, corporate, and group sales opportunities.
• Superior attention to detail and strong organizational and administrative skills.
• Ability to reason and problem solve. Define problems, collect data, establish facts, draw valid conclusions and make independent decisions.
• Self-motivated, positive, team-oriented and engaging attitude.
• Proficient with MS Office; comfortable with CRM and technology.
• Ability and willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Manage assigned accounts and develop strong professional relationships with Canucks ticket members to meet standards of excellence and guarantee renewals; communicate regularly via email and phone.
• Manage a pipeline of prospective clients and consistently follow up on leads, opportunities and previous buyers to drive new sales and revenue.
• Conduct proactive outbound sales activities on a daily basis, including prospecting, cold calling, email outreach, follow-up and lead generation to identify and secure new ticket members and group business.
• Identify upselling and cross-selling opportunities within assigned accounts and convert existing clients into additional ticket products, premium experiences, groups and other revenue opportunities.
• Answer the GOAL line and respond to ticket inquiries and/or general inquiries and service accordingly; returns calls in a timely manner in resolution to issues.
• Manage client requests, expectations and assist with any game day requirements related to these requests.
• Follow up with outstanding accounts and declined payments in a timely manner.
• Execute ticket member retention programs; continue to extend superior customer service and raise service levels on an on-going basis.
• Follow up with our clients on post event related issues (i.e. lost and found, incidents, or requests).
• Contact assigned accounts throughout the season to gain ticket member profiles for future service initiatives.
• Execute seat relocation, seat selection, and upgrade/exchange programs.
• Participate in various season ticket member events and execute on fulfilling ticket member benefits throughout the season.
• Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date.
• Perform game night duties including Season Ticket member of the Game, game night ticketing issues, and survey in-game experience.
• Communicate and carry out service policies and procedures to ticket members in the most professional manner.
• Meet or exceed established individual sales and activity goals, including outbound call, appointment, sales and revenue targets.

Skills

Customer service

Communication

Time management

Multitasking

Sales opportunities

Problem solving

Team player

Attention to detail

Education

Post-secondary education in related field

Tools

MS Office

CRM software

Job description

Account Executive, Ticket Sales and Membership Services with Abbotsford Canucks is seeking a dynamic professional to grow season ticket revenue and deliver outstanding member experiences.

You will manage accounts, renewals, and upsell ticket products while coordinating with the Membership Services team to support sales goals and provide exceptional service to clients in Abbotsford and the surrounding area.