Thrift Store Donations & Retail Associate — Impact & Service

Kaizen Lab Inc.; Kelowna; On-site; CAD 32,000 - 36,000; Full time

Job summary

Kelowna Women’s Shelter (KWS) invites you to join our team as a Thrift Store Donations & Retail Assistant in Kelowna, BC. You will support daily thrift store operations, process donations, maintain a tidy, well-merchandised sales floor, and deliver high-quality service to donors and customers.

The role emphasizes reliability, attention to detail, and alignment with KWS values, contributing to a safe, respectful, and supportive shopping environment for the community.

Qualifications

• Minimum 1 year of retail, thrift store or customer service experience.
• Knowledge of Microsoft Office, POS systems and other relevant computer software programs is an asset.
• Basic math skills with the ability to manually calculate totals, make change, and reconcile cash transactions accurately.
• Frequent carrying, bending, lifting, and twisting with merchandise weighing up to 30 lbs while navigating stairs.

Responsibilities

• Greet and assist customers in a friendly and professional manner and ensure store is welcoming at all times.
• Assist with displays and inventory prices, in consultation with the TS Manager and TS team members/volunteers.
• Sorting and pricing items; stocking shelves and racks; displaying items and maintaining display areas.

Skills

Customer service

Interpersonal communication

Retail experience

Tools

Microsoft Office

POS systems

Job description

Kelowna Women’s Shelter (KWS) invites you to join our team as a Thrift Store Donations & Retail Assistant in Kelowna, BC. You will support daily thrift store operations, process donations, maintain a tidy, well-merchandised sales floor, and deliver high-quality service to donors and customers.

The role emphasizes reliability, attention to detail, and alignment with KWS values, contributing to a safe, respectful, and supportive shopping environment for the community.