Third Party Program Manager

Twig Fertility; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

This program leadership role requires clinical rigour, regulatory precision, and a strong focus on the patient experience. You will serve as the subject matter expert on third party care and ensure consistency across Toronto and Vancouver.

Qualifications

• Strong written and verbal communication skills.
• Experience coordinating complex, multi-stakeholder cases with attention to documentation and timelines.
• Knowledge of regulatory requirements and Health Canada guidelines relevant to third party reproduction.

Responsibilities

• Lead Twig's third party program across all three clinics, setting the standard for case management from intake through treatment.
• Conduct physical assessments of donors and intended parents, review diagnostic results, and escalate concerns as needed.
• Provide clinical and operational oversight of active third party cases, ensuring testing, counselling, clearances, and documentation are complete and timely.
• Own the Summary of Records (SOR) process for known donor files prior to Medical Director review.
• Ensure full compliance with the Assisted Human Reproduction Act and Health Canada's regulations.
• Build and maintain standardized workflows, SOPs, and training to align Toronto and Vancouver practices.
• Collaborate with lab and clinical teams, reporting on case volumes, compliance, and program improvements.

Skills

Strong written and verbalcommunication

Leadership experience

Regulatory detail

Program coordination

Education

Nursing license (CNO)

Job description

Twig Fertility is a growing multi-site fertility practice with clinics in Midtown Toronto, Downtown Toronto, and Vancouver. We're looking for a registered nurse to lead our third party reproduction program across all three sites - holding one clear, high standard for how these deeply personal cases are managed at Twig.

This is a program leadership role for a nurse who cares equally about clinical rigour, regulatory precision, and the patient experience. You'll be Twig's subject matter expert on third party care, our organizational lead on Health Canada compliance in this area, and the person who ensures every third party patient in Toronto or Vancouver moves through their journey with the same clarity, consistency, and warmth.

If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let’s chat.

What you'll do

• Lead Twig's third party program across all three clinics, setting the standard for how cases are managed from intake through treatment
• Conduct physical assessments of known donors and intended parents, and personally review all diagnostic and screening results to confirm eligibility and escalade concerns to the Medical Director
• Provide clinical and operational oversight of every active third party case, ensuring diagnostic testing, counselling, legal clearances, and documentation are complete and on time
• Own the Summary of Records (SOR) process for known donor files prior to Medical Director review
• Ensure full compliance with the Assisted Human Reproduction Act and Health Canada's Safety of Sperm and Ova Regulations requirements
• Build and maintain standardized workflows, SOPs, and training that keep Toronto and Vancouver practice fully aligned
• Collaborate closely with lab and clinical teams at every site, and report to leadership on case volumes, compliance status, and program improvements

What you bring

• Registered Nurse or Registered Practical Nurse in good standing with the College of Nurses of Ontario (CNO)
• Minimum 5 years of nursing experience, including at least 2 years in fertility, reproductive medicine, or a directly comparable regulated donor or tissue program
• Working knowledge of the Assisted Human Reproduction Act and Health Canada's Safety of Sperm and Ova Regulations and record-keeping requirements for known donor cases
• Demonstrated experience coordinating complex, multi-stakeholder cases with attention to documentation, timelines, and regulatory detail
• Strong written and verbal communication skills, with the ability to shift comfortably between clinical, operational, and patient-facing audiences.
• Prior experience leading or coordinating a third party reproduction program in a Canadian fertility clinic (preferred)
• Experience with process design, SOP development, or accreditation work (preferred)
• Formal leadership education (e.g., Master of Nursing, leadership certificate) or equivalent leadership experience (preferred)

Perks and Benefits

At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being.

At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.