ThinkPad Beta Support Intern - Spring 2027

Lenovo; Morrisville; On-site; CAD 24,000 - 35,000; Part time

Job summary

Lenovo is seeking a student for a lab-based internship in Quality Engineering to support beta testing for ThinkPads. You will identify issues, troubleshoot, and assist users testing new devices within a global engineering environment.

The role emphasizes hands-on PC hardware/software understanding, Windows familiarity, and collaboration with cross-functional teams to drive improvements and learn think-leading technology from Lenovo.

Qualifications

• Pursuing a bachelor’s degree with sophomore standing or higher.
• Familiarity with the Windows operating system.
• Ability to identify and troubleshoot common PC hardware and software issues.
• Clear communication and ability to work with users and engineering teams.
• Proficiency in PowerPoint and Excel.

Responsibilities

• PC Testing: Review beta systems, identify hardware and software issues, and document findings.
• Troubleshooting & Defect Reporting: Investigate PC problems, help prioritize defects, and record steps to reproduce issues.
• Engineering Collaboration: Work with engineering teams to reproduce problems and support debugging.
• Solution Verification: Verify fixes and confirm issues are resolved with testing teams.
• End-User Support: Help beta participants troubleshoot issues and relay feedback to the team.
• Test Organization: Maintain organized records of testing activities, issues, and follow-up actions.

Skills

Windows OS knowledge

PC troubleshooting

Communication

Organization

PowerPoint

Excel

Education

Bachelor's degree in progress

Job description

* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Role Overview

Join Lenovo’s Quality Engineering team and support beta testing for next-generation ThinkPads. Working alongside the Beta Program Manager, you will help identify PC issues, troubleshoot problems, and support users testing new devices.

This hands-on, lab-based internship is ideal for a student with PC troubleshooting experience gained through an IT help desk, computer repair center, campus technology support, or personal PC-building projects. You will deepen your understanding of PC hardware, system components, Windows, and drivers while collaborating with a global engineering team.

What You’ll Do

• PC Testing: Review beta systems, identify hardware and software issues, and document findings.
• Troubleshooting & Defect Reporting: Investigate PC problems, help prioritize defects, and record clear steps to reproduce issues.
• Engineering Collaboration: Work with engineering teams to reproduce problems and support debugging.
• Solution Verification: Partner with testing teams to verify fixes and confirm that issues have been resolved.
• End-User Support: Help beta participants troubleshoot technical issues and communicate their feedback to the team.
• Test Organization: Maintain organized records of testing activities, reported issues, and follow-up actions.

What We’re Looking For

• Education: Currently pursuing a bachelor’s degree and at sophomore standing or higher.
• Windows Knowledge: Familiarity with the Windows operating system.
• PC Troubleshooting: Ability to identify and troubleshoot common PC hardware and software issues.
• Communication: Ability to explain technical issues clearly and work effectively with users and engineering teams.
• Organization & Initiative: Strong organizational skills, attention to detail, and the ability to work independently.
• Microsoft Office: Proficiency in PowerPoint and Excel.

Preferred Experience

• Experience working in a PC repair center, IT help desk, campus technology support, or similar technical support setting .
• Professional or hobbyist experience assembling, repairing, or upgrading PCs .
• Familiarity with troubleshooting Windows drivers, peripherals, and PC components.

- Proficient in MS PowerPoint and Excel

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * United States of America - North Carolina - Morrisville

If you require an accommodation to complete this application, please contact [e-mail]