Knowledge Management Data Analyst Intern

Lenovo; Morrisville; On-site; CAD 39,000 - 59,000; Full time

Job summary

Lenovo is seeking a Knowledge Management Data Analyst intern to turn data into insights and improve customer self-support. You will analyze user behavior, optimize knowledge models, and develop data platforms and dashboards.

The role involves collaboration with cross-functional teams, exploring AI tools, and ensuring data quality. English communication and strong analytical skills are essential.

Qualifications

• Pursuing a degree in CS/Statistics/Data Science or related field.
• Technical data analysis skills and ability to clean data, engineer features, and train models.
• English communication skills for a global team.
• Proficiency in Python, SQL and other data analysis languages/tools.
• SQL proficiency; experience with Excel and data visualization tools (Tableau/Power BI).
• Strong problem-solving and ability to present findings to tech/non-tech stakeholders.
• Ability to work independently and manage multiple projects with tight deadlines.

Responsibilities

• Analyze customer behavior data from analytics to identify trends and improvements.
• Evaluate knowledge usage with Power BI to find content gaps.
• Support issue diagnosis by analyzing behavior across support channels.
• Build and maintain data analytics platforms and dashboards.
• Design metric systems and visualization tools for decision-making.
• Use AI tools to identify missing or underperforming knowledge content.
• Track trends and compare with historical data; collaborate with analysts.
• Explore ML algorithms and LLM tools to enhance diagnostic performance.
• Work with engineers to ensure accurate data collection and storage.
• Partner with IT vendors to improve data quality and expand fields.

Skills

Python

SQL

Data analysis

Data visualization

Excel

Education

Bachelor's degree candidate in CS/Statistics/Data Science

Tools

Power BI

Tableau

Adobe Analytics

Job description

* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Lenovo is looking for a Knowledge Management Data Analyst to join our team. The ideal candidate will be a skilled data analyst who’s passionate about turning data into actionable insights. In this role, you’ll help improve our customer self-support experience by analyzing user behavior, optimizing knowledge models, and enhancing our data platforms. If you’re passionate about technology and enjoy solving problems with data, we’d love to hear from you.

Key Responsibilities

Customer & User Behavior Analysis

• Analyze customer browsing data from Adobe Analytics to identify trends and improvement opportunities.
• Evaluate internal knowledge usage using Power BI to uncover gaps and optimize content.
• Support issue diagnosis by analyzing user behavior across multiple support channels.

Data Platform Development

• Build and maintain data analytics platforms and dashboards.
• Design metric systems and develop visualization tools to support decision-making.

AI & Knowledge Optimization

• Use AI tools to identify missing or underperforming knowledge content.
• Track emerging search trends and compare them with historical data.
• Analyze diagnostic results to identify potential product issues and support product improvements.
• Collaborate with other analysts to align on best practices and share insights.
• Explore new machine learning algorithms, LLM tools, and model architectures to enhance diagnostic performance.
• Work with engineers to ensure accurate data collection, storage, and processing.
• Partner with IT vendors to improve data quality and expand data fields.

Required Qualifications:

• Currently pursuing a degree in computer science, statistics, mathematics, data science, or related fields.

Technical data analysis skills and mining capabilities, able to independently perform data cleaning, feature engineering, and model training.

• English speaking skills are necessary for communicating with a global team.
• Proficient in Python, SQL, and other data analysis languages and tools.
• Proficiency in SQL for data querying
• Experience with Excel and data visualization tools (e.g., Tableau, Power BI)
• Strong problem-solving skills and ability to interpret data to drive decisions.
• Ability to present findings clearly to both technical and non-technical stakeholders.
• Ability to work independently and manage multiple projects with tight deadlines.

Preferred Qualifications:

• Experience with AI products related tools is a plus.
• Experience in KM, knowledge graph, and natural language processing.
• Proficient in Adobe Analytics.
• Knowledge of regression, clustering, and predictive modeling.
• Understanding of data privacy, security and compliance standards.

About You:

You are detail-oriented, creative, and passionate about helping others succeed. You have a knack for breaking down complicated information and making it easy to follow. You thrive on improving the customer experience and enjoy working in a collaborative, fast-paced environment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * United States of America - North Carolina - Morrisville

If you require an accommodation to complete this application, please contact [e-mail]