Therapy Services Booking Clerk/Receptionist

Vancouver Island Health Authority; Nanaimo; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Therapy Services Booking Clerk/Receptionist to enhance patient care through efficient scheduling and clerical support. This role emphasizes patient safety and quality improvement, aligning with the organization's mission and values. The ideal candidate will utilize various computerized applications to prioritize appointments, manage databases, and perform essential receptionist duties. If you are detail-oriented with strong communication skills and a passion for healthcare, this opportunity offers a chance to make a meaningful impact in the community.

Qualifications

• Grade 12 and two years of recent related experience required.
• Proficient in medical terminology and effective communication skills.

Responsibilities

• Schedule and book outpatient appointments efficiently.
• Gather information and compile statistics and reports.

Skills

Keyboard speed of 45 wpm

Knowledge of medical terminology

Effective verbal communication

Effective written communication

Ability to deal effectively with others

Ability to physically carry out duties

Education

Grade 12

Two years of related experience

Tools

Computerized applications

Job description

Therapy Services Booking Clerk/Receptionist - (207899)

Work Area: FBA Only

Multi-Site: No

Travel Requirement: Not Applicable

Shift Start Time/End Time: 0830-1630

Days Off: Not Specified

Vacancy Type: Temp FT

Salary Range (Hourly Rate): $27.56 - $27.56

Paid FTE: 1.0

Worked BI-WEEKLY HOURS: 75

Planned Start Date: Jan. 3 2025

Approximate End Date (For Temporary Assignments ONLY): Jun. 6 2026

Pending Return of Incumbent: Yes

CRC required: Yes (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Job Description:

In accordance with the Mission, Vision and Values, and strategic directions of Vancouver Island Health Authority, patient safety is a priority and a responsibility shared by everyone at VIHA. The requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Therapy Services Booking Clerk/Receptionist, utilizing a variety of computerized applications, determines out-patient appointment priority, schedules and books outpatient appointments, gathers information, compiles statistics and reports, performs database entry, and other related clerical and receptionist duties.

QUALIFICATIONS:

Education, Training And Experience:

Grade 12 and two years of recent related experience or an equivalent combination of education, training, and experience.

Skills And Abilities:

• Keyboard speed of 45 wpm
• Knowledge of medical terminology
• Effective verbal and written communication skills
• Ability to deal effectively with others
• Ability to physically carry out the duties of the position