The Shoe Co. - Assistant Manager

The Shoe Co.; Sydney; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

30% discount off store merchandise

Competitive benefits package

Paid Time Off

Flexible scheduling

Monthly bonus potential

24/7 support through Employee Assistance Program

Opportunities for growth

Job summary

The Shoe Co. in Sydney, Canada is looking for an Assistant Manager to lead store operations and enhance customer experiences. You will coach a diverse team to achieve sales and operational goals while cultivating an inclusive environment.

Responsibilities include recruiting top talent, managing store performance, and ensuring exceptional customer service. The ideal candidate will have prior retail supervision experience, be proficient in Microsoft tools, and show passion for customer engagement.

The position offers training, bonus opportunities, and various benefits.

Qualifications

• 2 to 3 years of experience in a retail supervisory role.
• Proficiency with MS Word and Excel.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead the store environment and foster inclusivity.
• Coach the team to achieve sales and operational goals.
• Recruit and develop top talent for the store.

Skills

Sales achievement

Microsoft Excel

Customer service

Retail supervision

Job description

WILL YOUR SHOES TAKE YOU TO A CAREER AT THE SHOE CO.?

At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where everyone’s self‑expression is highly valued.

As an Assistant Manager, you will report to the Store Manager and assist in leading the store environment, fostering inclusivity and diverse customer connections. Your responsibilities include coaching and leading the team to achieve store objectives, which includes in‑store sales, web orders, goals, recruiting, performance management, training, and development. Problem solving, thriving in a fast‑paced environment, leading a dynamic team, collaborating and executing on operational excellence will be key to your success.

Key Accountabilities

• Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional customer experiences.
• Facilitates achievement of business results by role modelling a shopping experience that encourages uniquely responsive customer service, compelling merchandise presentation and operational integrity that will encourage positive customer connections and loyalty.
• Lead an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling.
• Recruit, manage, develop, and train top talent who have a love of shoes.
• Achieves company objectives and enhances The Shoe Co. brand image by modeling our values of Passion, Accountability, Collaboration, and Authenticity/humility.
• Develops and implements agile business plans to achieve results.
• Fosters teamwork, collaboration and change advocacy within the store and district.
• Maintain effective, open lines of communication with the Store Manager.

Qualifications

• Proven success in the achievement of sales and profitability targets.
• Proficiency in computer use, including e‑mail, MS Word or other word processing, and Excel or other spreadsheet programs.
• Ability to multitask in a fast‑paced environment while also being committed to creating a compelling customer experience.
• Minimum 2 to 3 years of experience in a progressive retail supervisory role.
• Ability to work days, closing shifts and weekends.

Benefits

• A 30% discount off store merchandise.
• Competitive benefits package (Full Time Associates Only).
• Paid Time Off (Personal Days & Vacation – Full Time Associates Only).
• Flexible scheduling.
• Monthly bonus potential, opportunities for growth, training and development programs.
• 24/7 support available through our Employee Assistance Program to speak with licensed counselors, work/life specialists, legal and financial assistance, and more.
• Unlimited opportunity for growth and training and development programs.
• Open Door Policy.

EEO Statement

We welcome all applicants. Accommodations are available upon request to individuals who self‑identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment process.

Use of Artificial Intelligence

Some roles may use artificial intelligence‑enabled tools to support aspects of the recruitment process, such as resume screening. Final hiring decisions are made by hiring managers.

To view all open positions: https://careers.designerbrandscanada.com/