The Shoe Co. - Assistant Manager

DSW Designer Shoe Warehouse; Ottawa; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

30% store discount

Benefits package (Full Time)

Paid Time Off

Flexible scheduling

Monthly bonus potential

Employee Assistance Program

Growth and development programs

Open Door Policy

Job summary

Designer Brands Canada is seeking an Assistant Manager for the Shoe Co. banner in Ottawa to lead a dynamic team and drive in-store and web order performance.

Your focus will be coaching staff, optimizing experiences, and maintaining rigorous store standards in a fast-paced retail setting. You will balance scheduling, performance management, and training with a strong emphasis on customer service and operational excellence.

Qualifications

• Proven track record in achieving sales and profitability targets.
• 0
• Experience in managing a retail team and operations.

Responsibilities

• Maximize store results by delivering exceptional customer experiences.
• Lead customer service, merchandising and operational integrity for loyal support.
• Balance payroll, scheduling, and shrink prevention.
• Recruit, coach, and develop top talent.
• Demonstrate company values in daily leadership.
• Develop agile plans to hit targets.
• Foster teamwork and change within store and district.
• Maintain open communication with Store Manager.

Skills

Sales leadership

Customer service

Team leadership

Multitasking

Retail operations

Tools

MS Word

Excel

Email

Job description

Job Description

WILL YOUR SHOES TAKE YOU TO A CAREER AT THE SHOE CO.? At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where everyone’s self-expression is highly valued. We know that fostering diversity and inclusion brings out your full potential and creates an engaging environment for everyone. We believe that you, in all your uniqueness, belong at Designer Brands (Canada) and welcome all applicants. #Canyoufillourshoes?

We’re looking for an Assistant Manager for our Shoe Co. banner who will put their best foot forward.

As an Assistant Manager, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you will be responsible for coaching and leading the team to achieve store objectives, which includes in-store sales, web orders, goals, recruiting, performance management, training, and development. Your ability to problem solve, thrive in a past pace environment, lead a dynamic team, collaborate and execute on operational excellence will be key to your success in this role.

Key job accountabilities include but are not limited to:

• Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences.
• Facilitates achievement of business results by role modelling a shopping experience that encourages uniquely responsive Customer service, compelling merchandise presentation and operational integrity that will encourage positive customer connections and loyalty
• Lead an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling
• Recruit, manage, develop, and train top talent who have a love of shoes
• Achieves company objectives and enhance The Shoe Co. brand image by modeling our values of Passion, Accountability, Collaboration, and Authenticity/humility
• Develops and implement agile business plans to achieve results.
• Fosters teamwork, collaboration and change advocacy within the store and district.
• Maintain effective, open lines of communication with the Store Manager.

Qualifications:

• Proven success in the achievement of sales and profitability targets
• Proficiency in computer use, including e-mail, MS Word or other word processing program and Excel or other spreadsheet programs.
• Ability to multitask in a fast-paced environment while also being committed to creating a compelling customer experience
• Minimum 2 to 3 years of experience in progressive retail supervisory role
• Ability to work, days, closing shifts and weekends

Working here is a shoe lover’s dream.

• a 30% discount off at our stores on regular priced merchandise.
• A competitive benefits package (Full Time Associates Only)
• Paid Time Off (Personal Days & Vacation - Full Time Associates Only)
• Flexible scheduling
• Additional benefits include monthly bonus potential, opportunities
• 24/7 support available through our Employee Assistance Program to speak with licensed counselors, work/life specialists, legal and financial assistance, and more.
• Unlimited opportunity for growth and training and development programs
• Open Door Policy and MUCH MORE

Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment process.

Use of Artificial Intelligence

Some roles may use artificial intelligence-enabled tools to support aspects of the recruitment process, such as resume screening. Final hiring decisions are made by hiring managers.

JOIN OUR RETAIL TEAM AND STEP INTO A CAREER YOU’LL LOVE

At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where everyone’s self-expression is highly valued. We know that fostering diversity and inclusion brings out your full potential and creates an engaging environment for everyone. We believe that you, in all your uniqueness, belong at Designer Brands (Canada). We welcome all applicants.