Test Administrator

Pearson; Hamilton; On-site; CAD 22,000 - 31,000; Part time

Job summary

Pearson VUE is seeking a Regular Part-time Test Center Administrator to join our Hamilton, ON team. This role delivers secure exam delivery and superior customer service in a professional testing center environment.

Responsibilities include checking in examinees, verifying IDs, and guiding them through the exam process. Candidates should have strong customer service skills and be flexible with hours, including weekends.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree or equivalent business experience preferred.

Responsibilities

• Check in examinees, verify identification, and explain the exam process.
• Monitor examinees during testing and maintain a secure testing environment.
• Perform on-time site opening and closing procedures.
• Communicate with internal technical support to troubleshoot issues.
• Keep testing center clean and professional; assist with light housekeeping duties.

Skills

Customer service

Communication skills

Flexibility

Attention to detail

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Email

Internet

Job description

Job Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for

information technology, academic, government, and professional testing programs around

the world. Pearson VUE provides a full suite of services from test development to data

management and delivers exams through the world’s most comprehensive and secure

network of test centers in more than 180 countries, where we validate the skills and

knowledge of millions of individuals every year. Pearson VUE offers a great environment to

start or grow your career, we are now hiring for a Regular Part-time Test Administratorto join our team-based Hamilton, ON, Canada

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach

and market-leading businesses. Pearson is listed on both the London and New York stock

exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career; we are now hiring a regular part-time Test Center Administrator to join our team in Hamilton, ON.

SCHEDULE REQUIREMENTS

• Our ideal candidate demonstrates flexibility and teamwork.
• Available and willing to travel to other locations. This is strictly a part-time position and will remain as such
• Ability to work 5to 15hours per week with an expectation to work more hours as needed
• Employees must be available to work various shifts between the hours of 7 amto 6pm during various shifts as scheduled, any day Monday through Friday. Saturday hours are 7amto 8 pm.
• Candidate must be open to flexible scheduling

Startingpay is $18.95/hr.

The Test Administrator position is responsible for providing a secure exam delivery and

superior customer service in a comfortable friendly environment.

• Performs on-time site opening and closing procedures
• Understands all testing procedures
• Checks in examinees verifies identification, and explains the exam process
• Monitor’s examinees while testing
• Maintains a secure testing environment
• Communicates with internal technical support to investigate and fix technical issues
• Strictly adheres to company policies using careful judgment
• Responsible for maintaining a professional and clean testing center with light housekeepingduties
• Arrive on time for all scheduled shifts

Qualifications - External

• One year plus of customer service experience preferred
• A high school diploma or equivalent is required. Bachelor's degree or equivalent businessexperience preferred
• Strong communication and customer service skills are a must, delivered with focused
• attentiveness and moderate interaction
• Must be flexible in work hours and days
• Ability to complete all tasks in a timely and efficient manner, and handle a reasonableamount of stress
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, andemail
• Ability to operate a computer, fax, and telephone
• Ability to lift 20 lbs on occasion. Must have the ability to stand for extended periods oftime while escorting candidates back and forth, up to 50-100 times per scheduled shift, toand from the testing room. Must have the ability to sit for long periods of time. Must beable to bend, stoop, & lift from a stooped position.
• Must be able to work in a quiet, focused environment and hear spoken words in softvoices
• Ability to see names clearly on id cards and the computer screen. Must be able to seesmall details at a distance.

Same Posting Description for Internal and External Candidates

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Test Center Operations

Job Family: LEARNING_&_CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: PART_TIME

Workplace Type:

Req ID: 26413