Change Management Specialist

BC Ferries; Victoria, Vancouver; Hybrid; CAD 105,000 - 132,000; Full time

Benefits offered by this job

Career development

Competitive compensation

Public Service Pension

Vacation (4 weeks)

Hybrid work flexibility

Wellness programs

Employee discounts

Job summary

BC Ferries is embarking on a bold transformation, seeking a Change Management Specialist to join the Information Technology team in Victoria or Vancouver’s Lower Mainland. You will drive enterprise-wide change across complex programs, partnering with leaders and front-line teams to ensure adoption and sustained impact.

The role focuses on planning, engagement, and measurement, with a strong emphasis on enabling people through structured, practical change strategies and a hybrid work approach.

Qualifications

• Degree or diploma in Business, Human Resources, Organizational Development, or related field; equivalent experience possible.
• 5+ years leading organizational change initiatives in projects/programs.
• 5+ years partnering with project/program/portfolio management teams.
• Proven ability to collaborate with Operations, Engineering, Maintenance, HR, Finance and IT.
• Strong stakeholder engagement, facilitation, communication and influencing skills.
• Ability to assess complex situations, identify impacts and develop practical solutions.

Responsibilities

• Lead change planning and impact assessment across initiatives.
• Build engagement, readiness and adoption through communications and learning.
• Measure readiness, adoption and sustainment; refine strategies accordingly.
• Support sponsors and leaders with change leadership messaging and feedback loops.
• Contribute to continuous improvement of change management practices across the organization.

Skills

Change management

Stakeholder engagement

Facilitation

Communication

Influencing

Problem solving

Education

Bachelor’s degree in Business/HR/OD

Job description

CHANGE MANAGEMENT SPECIALIST

Information Technology

Victoria or Vancouver Lower Mainland

2 positions

BC Ferries is embarking on a bold, multi-year transformation of our business and the way we work. This evolution is focused on strengthening the experience for both our customers and employees; while ensuring we continue to deliver safe, reliable, and affordable service—now and into the future.

As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking leaders and talented professionals who are excited by what’s possible. People who not only embrace innovation, but who also know how to build, inspire, and empower teams to turn vision into reality.

If you thrive in complex, large-scale environments, enjoy driving enterprise-wide transformation, and are comfortable operating at the intersection of people, process and technology, this could be the opportunity you’ve been waiting for. Join us and play a meaningful role in shaping the future of coastal transportation—where the challenge is significant and the impact is lasting.

The Opportunity

Technology is changing how we work, how we serve our customers, and how we support the people who keep BC Ferries moving. As we implement new business capability to move the company forward, we’re looking for a Change Management Specialist to join our team and help turn transformation into meaningful, lasting change.

As a Change Management Specialist, you’ll play an important role in connecting transformation initiatives with the people who will bring them to life. Working across the entire organization, you'll partner with project teams, business leaders, stakeholders and front-line leaders across the organization to help them navigate change; from understanding who will be impacted and what needs to change, to building readiness, supporting adoption, and making sure new ways of working stick.

This is a role for someone who can see both the big picture and the people behind the change. You’ll bring structure to complex initiatives, build strong relationships across the organization, and use practical change management strategies to help projects move from implementation to successful adoption. Most importantly, you have passion and empathy for front line employees most impacted by change and believe in supporting them through creative and authentic ways.

If you’re someone who enjoys navigating complexity, building relationships and turning change strategies into practical action, we’d love to hear from you.

The Role

Reporting to the Vice President & Chief Information Officer, you contribute value through key areas of oversight such as:

Leading change planning and impact assessment

• Assessing the scope, scale, complexity and people impacts of change, and developing fit-for-purpose change strategies and integrated plans;
• Identifying impacted employee and interest-holder groups and assessing changes to roles, responsibilities, processes, behaviours, skills, technology, policies and ways of working;
• Identifying risks, barriers and readiness gaps, and recommending practical actions to support successful adoption.

Building engagement, readiness and adoption

• Developing and delivering engagement, communication and change activities that help employees understand, prepare for and adopt new ways of working;
• Defining learning, knowledge and performance support needs, and establishing change networks and other mechanisms to support implementation;
• Supporting sponsors and leaders by clarifying their change leadership roles, providing key messages and gathering feedback from impacted teams.

Measuring and sustaining change

• Defining and monitoring measures of readiness, adoption, proficiency and sustainment, using insights to refine change strategies and plans;
• Maintaining change deliverables, risks, decisions and lessons learned, and escalating sustainment risks where needed;
• Contributing to the continuous improvement of change management practices, tools and templates across the organization.

What you bring to the team

• A degree or diploma in Business, Human Resources, Organizational Development, or a related discipline, or an equivalent combination of education and experience
• 5+ years of experience leading organizational change initiatives that support successful project or program delivery
• 5+ yeas of experience working alongside project, program, or portfolio management teams
• Demonstrated success partnering with business areas such as Operations, Engineering, Maintenance, Human Resources, Finance, and Information Technology
• Strong stakeholder engagement, facilitation, communication, and influencing skills
• The ability to assess complex situations, identify impacts, and develop practical solutions that support successful adoption and sustainment

Additional experience considered an asset includes:

• Developing and executing change measurement frameworks and adoption metrics
• Embedding change management practices within large programs, portfolios, or governance structures
• Supporting leaders and teams through significant delivery or organizational transformation initiatives
• Working within asset-intensive organizations
• Supporting large-scale capital, engineering, operational, or technology programs

What we offer

This is a regular full-time position with a target salary range of$105,200 - $131,500per annum.The starting salary isdeterminedbased on the successful candidate’sknowledge,experienceand internal equity.

Taking care of our employees is a top priority for us, and to do that, we offer benefits that help you stay healthy in all ways. Some of our great benefits include:

• Career development and learning opportunities
• Competitive compensation and comprehensive benefits
• Defined benefit Public Service Pension Plan
• Minimum four weeks’ vacation
• Hybrid work flexibility
• Wellness programs and employee discounts

Application deadline: November 22,2026 at 11:59PM.

Join us!

We sail to serve and connect the people and the coast of BC

At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication, expertise and hard work of our teams. Guided by a shared commitment to safety, service, inclusion and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes, you'll play an important role in connecting people, supporting communities, and keeping coastal BC moving.

We support employment equity and diversity in the workplace and encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+) and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.