Terminal Manager - Fastfrate Group (Calgary)

Challenger Motor Freight; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading transportation services company is seeking a Terminal Manager to oversee operations, enhance customer service quality, and implement best practices. The ideal candidate will have management experience, strong communication skills, and a focus on operational efficiency.

Qualifications

• Management experience leading a team preferred.
• Knowledge of the transportation industry is an asset.

Responsibilities

• Manage overall operations of the cross dock, dispatch, and warehouse.
• Achieve or surpass established cost and productivity targets.
• Ensure operational timelines are met through proper breakdown and verification.

Skills

Customer Focus

Effective Communication

Leadership

Problem Solving

Time Management

Adaptability & Flexibility

Job description

Fastfrate Group - Terminal Manager

Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From its origins as an LTL over-the-road and intermodal carrier, it has grown into a diverse group operating across Canada, offering a full suite of asset-based transportation services including over-the-road, cross-border, intermodal LTL and TL, drayage, transload, warehousing, distribution, logistics, and final mile.

Who we’re looking for :

We are seeking a Terminal Manager responsible for ensuring smooth and efficient operations through strict management and communication processes. The role involves managing all facets of the business, working within a budget, finding operational efficiencies, mentoring team members, enhancing customer service quality, and implementing best practices across all levels.

What will make you successful in this role :

• Customer Focus
• Effective Communication
• Energy & Stress Management
• Teamwork
• Quality Orientation
• Time Management
• Adaptability & Flexibility
• Creative and Innovative Thinking
• Decision-Making and Judgement
• Planning and Organizing
• Problem Solving
• Result-Oriented
• Accountability & Dependability
• Ethics & Integrity
• Mediating & Negotiating
• Providing Consultation
• Leadership
• Coaching & Mentoring
• Staff Management
• Enforcing Laws, Rules, and Regulations
• Mathematical Reasoning
• Development & Continual Learning

What you’ll do :

• Manage overall operations of the cross dock, dispatch, and warehouse communication processes, procedures, and personnel
• Achieve or surpass established cost and productivity targets
• Communicate with customers to retain and grow business
• Coordinate with Senior Management daily
• Maintain and execute daily operational plans ensuring accuracy, efficiency, and timeliness
• Oversee scheduling, discipline, and performance management of operational staff
• Create and adjust schedules based on demand and performance
• Monitor workloads and allocate resources proactively
• Coordinate service schedules based on personnel and equipment locations
• Develop initiatives to enhance organizational efficiency in servicing clients
• Address employee questions and issues regarding operations
• Ensure operational timelines are met through proper breakdown and verification
• Maintain open communication with all personnel for fairness and clarity
• Maintain logs for quality checks and assessments
• Respond thoroughly and accurately to complaints
• Adhere to corporate and departmental policies
• Complete required training via Carriers Edge
• Perform additional duties as required

Must haves :

• Management experience leading a team preferred
• Experience in dispatch or call center environments is an asset
• Knowledge of the transportation industry (shipping, receiving, scheduling, freight negotiations, regulations) is an asset
• Clean Criminal Record
• Ability to deal tactfully, diplomatically, and professionally with people
• Ability to work well under pressure
• Flexibility and adaptability to change
• Strong attention to detail
• Excellent multi-tasking and problem-solving skills
• Strong work ethic and positive attitude
• Familiarity with business and financial principles
• Effective communication across all organizational levels
• Experience in budget development and oversight
• Proficiency in Profit & Loss and general ledger management