Terminal Manager - Fastfrate Group (Calgary)

Challenger Motor Freight Inc.; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in transportation services is looking for a Terminal Manager to oversee operations and ensure efficiency. This role involves managing cross dock and dispatch processes, maintaining communication with customers, and leading a team to achieve productivity targets. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and the ability to adapt to changing environments. Join a company that values innovation and teamwork, where your contributions will directly impact operational success and customer satisfaction.

Qualifications

• Management experience leading a team preferred.
• Experience in dispatch/call center environment is an asset.
• Strong attention to detail and organization.

Responsibilities

• Manage overall operations of the cross dock, dispatch, and warehouse.
• Communicate with customers to obtain, retain, and grow business.
• Create and maintain logs for quality checks and assessments.

Skills

Customer Focus

Communication

Time Management

Problem Solving

Leadership

Staff Management

Adaptability/Flexibility

Decision Making and Judgement

Planning and Organizing

Energy & Stress Management

Education

Management experience

Transportation industry knowledge

Tools

Outlook

Excel

Word

Job description

Who we are:

Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over-the-road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services, and final mile.

Who we’re looking for:

Fastfrate Group is seeking a Terminal Manager responsible for ensuring smooth and efficient operations by maintaining strict management and communication processes. You will manage all facets of the business through process management, utilizing available resources, working within a budget, and finding efficiencies for the operation and customers.

What will make you successful in this role:

• Customer Focus
• Communication
• Energy & Stress Management
• Teamwork
• Quality Orientation
• Time Management
• Adaptability/Flexibility
• Creative and Innovative Thinking
• Decision Making and Judgement
• Planning and Organizing
• Problem Solving
• Result Focus
• Accountability and Dependability
• Ethics and Integrity
• Mediating and Negotiating
• Providing Consultation
• Leadership
• Coaching and Mentoring
• Staff Management
• Enforcing Laws, Rules, and Regulations
• Mathematical Reasoning
• Development and Continual Learning

What you’ll do:

• Manage overall operations of the cross dock, dispatch, and warehouse communication processes, procedures, and personnel.
• Operate within or exceed established cost and productivity targets.
• Communicate with customers to obtain, retain, and grow business.
• Liaise with Senior Management daily.
• Maintain and execute daily operation plans for accuracy, efficiency, and timeliness of freight.
• Manage scheduling, discipline, and performance of operational staff.
• Create and adjust schedules based on demand and performance.
• Monitor workloads and actively pursue additional resources when needed.
• Coordinate service and schedules by monitoring personnel and equipment locations and utilization.
• Develop initiatives and procedures to maximize organizational service efficiency.
• Resolve issues with employees regarding bids, on-call status, and assignments.
• Verify operational timelines and ensure compliance.
• Maintain open communication with personnel for fairness and clarity.
• Create and maintain logs for quality checks and assessments.
• Respond thoroughly and accurately to complaints.
• Adhere to corporate and departmental policies and complete required training.
• Perform other duties as required.

Must haves:

• Management experience leading a team preferred.
• Experience in dispatch/call center environment is an asset.
• Transportation industry knowledge and experience preferred.
• Computer skills: Outlook, Excel, Word.
• Clean Criminal Record.
• Ability to deal with people tactfully and professionally.
• Ability to work well under pressure.
• Flexibility and adaptability to change.
• Strong attention to detail and organization.
• Excellent multi-tasking and problem-solving skills.
• Excellent customer service and communication skills.
• Strong work ethic and positive team attitude.
• Familiarity with business and financial principles.
• Experience in budget development and oversight.
• Profit and Loss/General ledger proficiency.
• Extensive collective bargaining experience.