Terminal Attendant

BC Ferries; West Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for enthusiastic Terminal Attendants to join their team. This seasonal role involves ensuring safety and efficiency at the terminal while providing exceptional customer service. You'll direct traffic, maintain the terminal's cleanliness, and assist passengers with their needs. Ideal candidates are reliable, excellent communicators, and thrive in a fast-paced environment. Join a team that values safety, service, and diversity, and enjoy guaranteed hours during peak periods. If you're ready to make a difference and work outdoors, this is the opportunity for you!

Qualifications

• 1+ year of customer service experience required.
• Must possess a Class 5 or 7N Drivers Licence with a clean record.

Responsibilities

• Direct traffic during loading/unloading and maintain terminal cleanliness.
• Assist passengers with queries and handle baggage.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Tools

Forklift

Hand-held Radio

Job description

Job Description

TERMINAL ATTENDANT

Horseshoe Bay

Seasonal

The opportunity

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Reporting to the Terminal Manager, Terminal Attendants are responsible for:

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel.
• Communicating in person, by phone and by hand-held radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic.
• Maintaining the Terminal buildings and grounds including emptying trash containers, sweeping the compound, washing down building exteriors and interior and exterior windows, cleaning the washrooms, and dusting and vacuuming building interiors.
• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems.
• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.

What you bring to the team

You are an enthusiastic, reliable, and service-oriented individual who excels in a fast-paced customer-focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions.

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.

Preference may be shown to applicants who hold an Occupational First Aid Level 3.

This position will be guaranteed days on a monthly basis which will increase between June and September during our peak period. Guaranteed hours are in place until March 31, 2026, and are subject to meeting minimum availability requirements.

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by May 31, 2025.

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service, and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.