Tenant Support Worker

Lookout Housing and Health; Vancouver; On-site; CAD 45,000 - 50,000; Full time

Job summary

Lookout Housing and Health Society is hiring a Tenant Support Worker to assist residents at Cordova Residence. You will help residents access services, create support plans, and promote independence while following Lookout’s ethics and safety guidelines.

Role requires respirator fit testing and compliance with WorkSafeBC requirements; being clean-shaven is necessary for a proper seal. Responsibilities include intake work, crisis intervention, and coordinating basic needs with residents.

Qualifications

• Diploma in Community Social Service required.
• Criminal Record Clearance – Vulnerable Sector required.
• Two years sobriety if applicable or equivalent experience.
• OFA 1 First Aid Certificate desirable.
• Food Safe Certificate if required.

Responsibilities

• Participate in tenant intakes and provide support services and assessments.
• Develop service plans and crisis intervention; manage finances and medications as needed.
• Ensure basic needs are met and support long-term independence for residents.
• Complete required paperwork and maintain data for evaluation.
• Assist volunteers and practicum students on site.
• Occasional external work; driving may be required.
• Adhere to health and safety policies and maintain a safe environment.

Skills

Crisis intervention

Communication

Case planning

Independent work

Rapport building

Observation

Safety awareness

Education

Diploma in Community Social Service

Criminal Record Clearance – Vulnerable Sector

Job description

Date: Oct 13, 2026

Location: Vancouver, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Full Time - Temporary until incumbent return

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Cordova Residence

10 minute walk from Waterfront or Stadium-Chinatown Skytrain Station

Days and Hours of work

Sunday through Thursday

Shift times will be 1400 - 2200 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours

Salary

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Will participate in tenant intakes, and provide support services and assessments
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Diploma in Community Social Service
• Class 5 BC Drivers’ License (*Only if required)
• OFA 1 First Aid Certificate
• Food Safe Certificate (*Only if required)
• Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.
• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Criminal Record Clearance – Vulnerable Sector

Skills And Abilities

• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance,
• Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate related equipment
• Ability to communicate effectively both verbally and in writing
• Ability to organize and prioritize work
• Ability to observe and recognize changes in guests
• Ability to establish and maintain rapport with guests
• Home management skills
• Ability to instruct
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Ability to analyze and resolve problems
• Conflict resolution and crisis intervention skills
• Advocacy Skills

Closing Date

Applications will be accepted until October 20, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

c. BCGEU