Tenant Support Worker

Lookout Housing and Health Society; Abbotsford; Sur place; CAD 45 000 - 48 000; Temps partiel

Résumé du poste

Lookout Housing and Health Society seeks a Part Time - Permanent Tenant Support Worker to assist residents with housing stability, support services, and skill development. You will work under the Site Manager following Lookout’s ethics and COR health and safety standards. A respirator fit test requirement applies and off-site duties may occur.

The role emphasizes assisting tenants, developing service plans, and maintaining documentation while promoting independence and well-being for residents.

Qualifications

• Diploma in Community Social Service or equivalent.
• Class 5 BC Driver's License may be required.
• First Aid (OFA 1) certification required/beneficial.
• Food Safe certification when applicable.
• Criminal Record Clearance – Vulnerable Sector.

Responsabilités

• Participate in tenant intakes and provide support services.
• Identify challenges, develop service plans, crisis intervention, and manage finances/medication.
• Ensure basic needs are met and support long-term independence.
• Complete required paperwork and maintain data.
• Assist volunteers and practicum students on site.
• Occasional external work; use of a vehicle may be useful.
• Maintain health and safety and follow COR standards.

Connaissances

Communication skills

Crisis intervention

Independent working

Team collaboration

Formation

Diploma in Community Social Service

Class 5 BC Drivers’ License

OFA 1 First Aid Certificate

Food Safe Certificate

Criminal Record Clearance – Vulnerable Sector

Description du poste

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults, with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving independence for individuals. For more information about Lookout, please visit www.lookoutsociety.ca

Employment Status

Part Time - Permanent

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Cole Starnes Residence

Days and Hours of work

Friday through Saturday | Shift times will be 2330 - 0730 Hours
Sunday through Monday | Shift times will be 2300 - 0700 Hours
Shifts are 7.5 hours in length
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews
Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours

Salary

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

- Will participate in tenant intakes, and provide support services and assessments

- Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication

- Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis

- Complete required paperwork and maintain statistical and evaluative data

- Assist with volunteers and practicum students on site

- Some external work is likely to occur; use of an automobile may, at times, be useful

- Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted

- Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

- Diploma in Community Social Service

- Class 5 BC Drivers’ License (*Only if required)

- OFA 1 First Aid Certificate

- Food Safe Certificate (*Only if required)

- Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.

- A minimum of two (2) years sobriety if having alcohol and/or drug problems.

- Criminal Record Clearance – Vulnerable Sector

Skills and Abilities

- Knowledge/familiarity with related resources such as: Mental Health, Income Assistance,

- Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.

- Ability to carry out the duties of the position

- Ability to work independently and in cooperation with others

- Ability to operate related equipment

- Ability to communicate effectively both verbally and in writing

- Ability to organize and prioritize work

- Ability to observe and recognize changes in guests

- Ability to establish and maintain rapport with guests

- Home management skills

- Ability to instruct

- Suitability to work with disadvantaged and challenging adults in a diverse environment.

- Ability to analyze and resolve problems

- Conflict resolution and crisis intervention skills

- Advocacy Skills

Closing Date

Applications will be accepted until October 13, 2026 at 5:00pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.