Shelter Support Worker (Casual)

Area Transition Society; Hope; On-site; CAD 29,492 - 42,004; Full time

Benefits offered by this job

Opportunities for training and professional growth

Meaningful work supporting community safety

Job summary

Cedar Strong Prevention and Intervention Society is hiring a Casual Shelter Support Worker in Hope, BC. This role involves offering direct support to individuals accessing emergency shelter services, including crisis response, documentation, and advocacy.

The ideal candidate should have a diploma in a related field along with experience supporting vulnerable populations. They will thrive in a trauma-informed environment focused on community safety and dignity.

The position is casual, with pay starting at $25.95/hour plus benefits in accordance with the collective agreement.

Qualifications

• One year of recent related experience or equivalent combination of education and training.
• Experience supporting individuals impacted by homelessness, trauma, and substance use.
• Commitment to ethical, culturally safe, and non-judgmental support.

Responsibilities

• Provide direct support to shelter guests.
• Respond to crisis situations and safety concerns.
• Complete necessary documentation and reports.

Skills

Crisis response

Communication skills

Documentation

Teamwork

Problem-solving

Education

Diploma in human/social services

Job description

Location: Hope, BC Wage: $25.95/hour, plus 10.6% in lieu of vacation/statutory holidays/benefits, in accordance with the collective agreement. (Grid 10 – Union Position) Status: Casual | Union Membership Required

Cedar Strong Prevention and Intervention Society is seeking Casual Shelter Support Workers to support individuals accessing emergency shelter services in Hope, BC.

This is a unionized casual position. Casual employees are not eligible for regular health and welfare benefits and instead receive the applicable percentage in lieu, in accordance with the collective agreement.

About Cedar Strong:

Cedar Strong Prevention and Intervention Society provides trauma-informed, inclusive, and community-based support services to individuals and families in Hope and the surrounding area. Our work is grounded in safety, dignity, respect, harm reduction, and connection to community resources.

About the Role:

The Casual Shelter Support Worker provides direct support to shelter guests through safety monitoring, crisis response, advocacy, referrals, documentation, intake support, cleaning and housekeeping duties, and communication with the shelter team.

Key Responsibilities:

• Provide non-judgmental, trauma-informed support to shelter guests
• Complete intakes, assessments, referrals, discharge-related support, and required reports using designated documentation software.
• Respond to crisis situations and immediate safety concerns
• Provide information, advocacy, and referrals to community resources
• Conduct room checks, wellness checks, and general safety monitoring
• Maintain accurate case notes, daily logs, incident reports, forms, and statistical records
• Communicate relevant updates to the oncoming shift to support continuity of care and safety
• Support harm reduction practices, including providing supplies and administering Naloxone when required
• Complete assigned cleaning, laundry, housekeeping, sanitizing, and food/beverage duties
• Maintain professional boundaries and follow Cedar Strong policies, procedures, and Code of Ethics
• Attend required staff meetings, workshops, and training as assigned

Qualifications:

• Diploma in a related human/social services field and one year of recent related experience, or an equivalent combination of education, training, and experience
• Experience supporting individuals impacted by homelessness, trauma, substance use, mental health concerns, poverty, or other complex barriers
• Ability to work independently with minimal supervision and as part of a team
• Strong verbal and written communication skills
• Ability to remain calm and professional during crisis situations
• Strong documentation, organization, problem-solving, and time-management skills
• Commitment to ethical, inclusive, culturally safe, and non-judgmental support
• Ability to maintain professional boundaries with guests, former guests, staff, and community partners

Required or Preferred Training

Training may include:

• First Aid/CPR
• Naloxone
• Trauma-Informed Practice
• De-escalation or crisis intervention training
• Mental Health First Aid
• Cultural Awareness or Cultural Safety
• Bullying and Harassment
• Record Keeping

Equivalent combinations of training, education, and experience may be considered. Required training must be completed or maintained as directed by Cedar Strong and/or applicable workplace requirements.

Additional Requirements:

• Satisfactory criminal record check, including vulnerable sector screening, where applicable
• Ability to perform physical duties such as cleaning, laundry, receiving supplies, and sorting donations
• Valid Class 5 BC driver’s license and access to a vehicle with business insurance may be required depending on operational needs

Casual Employment

Casual employees are offered shifts based on operational need, availability, qualifications, and the applicable collective agreement. Once a shift is accepted and scheduled, attendance is expected.

Why Join Cedar Strong?

• Meaningful work supporting community safety and dignity
• Trauma-informed and values-based team environment
• Opportunities for training and professional growth
• A role that directly supports individuals accessing emergency shelter services in Hope

How to Apply

Please apply through Indeed by submitting your resume and cover letter.

Cedar Strong is committed to employment equity and values diversity. We welcome applications from all qualified individuals, including Indigenous Peoples, racialized persons, persons with disabilities, 2SLGBTQIA+ individuals, and people with lived or living experience relevant to the work.

Only applicants selected for the next step will be contacted.

Job Type: Casual

Pay: From $25.95 per hour

Ability to commute/relocate:

• Hope, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Social Services Occupations: 1 year (required)

Location:

• Hope, BC (preferred)

To apply, email Human Resources at [e-mail]