Tenant Relations Coordinator

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Tenant Relations Coordinator to manage tenancy documents and support tenants within a residential care program. This role involves collecting rent, maintaining records, and ensuring positive tenant relations. Candidates should have strong administrative and customer service skills, along with a compassionate approach to working with individuals in social housing.

Qualifications

• Experience in administration and customer service required.
• Strong written communication skills with attention to detail.
• Compassion for individuals with mental health needs.

Responsibilities

• Collect rent and ensure tenants have paid.
• Complete condition reports and manage lease agreements.
• Maintain accurate records of leased properties.

Skills

Communication

Customer Service

Time Management

Conflict Resolution

Organizational Skills

Education

High School Diploma

Post-secondary education in administration

Tools

Microsoft Office

Job description

Position Title: Tenant Relations Coordinator
Employee Union Group: Non-Union
Department/Service/ Program: Eden Residential Care Services – CV4
Reports To: Housing and Supports Manager – Eden Health Care Services
Hours of Work: 0.6 FTE; 1209 annual hours

Position Summary:
The Tenant Relations Coordinator (TRC) develops and manages documents and records related to tenancy in accordance with the guidelines established by the Manitoba Housing and Renewal Corporation and the Residential Tenancies Act. This position reports to the Housing and Supports Manager and works closely with the Quality and Operations Manager. The TRC works within a team of housing professionals which includes maintenance, contract cleaners and housing support workers.

Qualifications:
o Post-secondary education in administration or other related disciplines an asset.
o High School diploma required.
o Experience in administration is required.
o Experience in customer service and/or property management an asset.

Knowledge, Skills and Ability:
o Experience and proficiency with Microsoft Office programs (Excel, Word, and Outlook)
o Experience performing various administrative, clerical and reception type duties such
as, but not limited to: receiving and distributing information, managing files, and
coordinating meetings.
o Strong written communication skills with experience drafting, proofreading, and
formatting correspondence with a high degree of accuracy and attention to detail.
o Compassion and interest in working with individuals with mental health needs,
specifically in social housing.
o Strong sense of confidentiality, tact and diplomacy.
o Ability to work technology (heavy usage of computer & cell phone).
o Excellent time management, organizational and decision-making skills.
o Ability to prioritize workloads and effectively manage tight deadlines.
o Excellent interpersonal and customer service skills.
o Excellent conflict resolution skills.
o Ability to work independently and solve problems.
o Ability to work with highly sensitive material in a confidential and professional manner
o Experience in property management an asset

Principal Duties and Responsibilities:
• Collect rent and work with finance to ensure tenants on CAFT have paid rent.
• Complete condition reports both upon move in/move out as well as annually.
• Sign/update all lease agreements annually.
• Assist with Rental Support applications annually.
• Reasonably enforce the tenancy rules and regulations, while maintaining the ability to
be impartial and professional when dealing with tenants.
• Terminate lease agreements whether voluntary or by eviction.
• Write and send notices to tenants.
• Complete administrative tasks, such as maintaining accurate records of all leased
properties, occupancy records and creating/updating tenant files.
• Monitor and update the housing databases on a continual basis.
• Create and communicate work orders to maintenance staff.
• Provide guidance and support to the tenants in dealing with disputes.
• Participate in Tenant Selection Committee meetings.
• Answer all incoming inquiries and service requests from tenants with professionalism
and courtesy.
• Maintain positive tenant relations by touring space and connecting with tenants
regularly.
• Develop and maintain an effective line of communication with staff and tenants.
• Establish and maintain good communication with the Housing team and provide
administrative support as needed.
• Help coordinate welcome kit for new tenants (tenant handbook, contact numbers, key
agreement).
• Coordinate set up of parking and keys for all buildings.
• Market vacant suites when necessary.
• Perform other duties, as required.

Physical Demands and Working Conditions:
• Must be physically capable of carrying out the duties and responsibilities as assigned.
• May be required to respond to tenant emergencies after hours.

Eden welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Full job description available upon request. Apply to: [e-mail].