Tenancy Dispute Supervisor - Regional Office - Edmonton, AB

Broadstreet Properties; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Broadstreet Properties Ltd. is seeking a Tenancy Dispute Supervisor to manage RTDRS filings, hearings, and documentation. This role is integral to supporting operations and ensuring compliance with tenancy laws. The successful candidate will have at least three years of property management experience, strong analytical and organizational skills, and a positive, enthusiastic attitude towards teamwork. Broadstreet values employee wellbeing and promotes an inclusive work environment.

Benefits

Employer paid extended health, vision, and dental coverage

Employee and Family Assistance Program

Yearly health and wellness benefit

RPP eligibility after one year

Employee recognition program

In-house professional development opportunities

Qualifications

• Minimum 3 years working experience in Property Management.
• Strong knowledge of RTDRS and the Residential Tenancy Act.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Manage RTDRS filings and hearings, ensuring compliance with legal requirements.
• Act as representative during RTDRS hearings and maintain communication with staff.
• Develop and refine dispute resolution procedures and strategies.

Skills

Time management

Problem-solving

Analytical skills

Education

Experience in Property Management

Knowledge of RTDRS and Residential Tenancy Act

Tools

Yardi

Microsoft Office

Job description

The Tenancy Dispute Supervisor plays a vital role in supporting the Operations Team by overseeing the management of Residential Tenancy Dispute Resolution Service (RTDRS) filings and hearings.

Reporting to the Accounts Receivable Managers, this position works closely with Property Management staff to coordinate, track, and support the resolution of tenancy dispute files. The Supervisor ensures that all dispute processes are handled efficiently and in compliance with relevant policies and timelines, contributing to effective case management and positive outcomes.

Your contributions to the team include:

• Draft and organize all necessary documentation for Residential Tenancy Dispute Resolution Service (RTDRS) filings in accordance with legal requirements and internal procedures
• File claims against tenants through the RTDRS online portal, ensuring accuracy, timeliness, and compliance with applicable tenancy laws
• Act as Broadstreet’s representative during RTDRS hearings, presenting cases professionally and effectively to support tenancy enforcement
• Notify and update the Operations team on the outcomes and implications of RTDRS decisions, including enforcement instructions or required follow-ups
• Submit RTDRS orders to the Court when necessary to ensure legal enforcement of tenancy rulings
• Maintain professional and consistent communication with RTDRS staff regarding case filings, procedural questions, or hearing logistics on behalf of Broadstreet
• Maintain accurate records of disputes, resolutions, and trends
• Develop, implement, and refine dispute resolution procedures and strategies
• Prepare periodic reports for senior management or regulatory bodies
  
  

What you need to be successful:

• Minimum 3 years working experience in Property Management
• Strong knowledge of RTDRS and the Residential Tenancy Act
• Experience with Yardi or similar property management software is an asset
• Ability to work independently and handle multiple priorities
• Excellent time management and organizational skills with the ability to set priorities and multi-task
• Analytical, decision making and problem-solving skills
• Enthusiastic and a positive team attitude
• Proficient with Microsoft Office applications and specialized software programs
  
  

The perks:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In-house professional development opportunities
  
  

Why Broadstreet?

Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

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