Temporary Resource - Business Intelligence Analyst II ( Now- Feb 2027)

Teleperformance Spain; Toronto; Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Accommodations for disabilities

Job summary

Teleperformance Spain is seeking a Business Analyst / Supply Chain Analyst to join our team in a hybrid role based in Toronto, Ontario. You will drive data-driven insights, perform Excel-based analysis, and support inventory, forecasting, and performance analytics.

The ideal candidate has advanced Excel skills, experience with large datasets, and a track record of data reconciliation and governance. This role offers a collaborative environment and opportunities to advance analytics capabilities.

Qualifications

• Consumer Packaged Goods (CPG) experience
• Advanced Excel expertise (mandatory)
• Complex formulas
• Pivot tables
• Large dataset analysis
• Data reconciliation and reporting
• Strong analytical and problem-solving skills
• High attention to detail and data accuracy
• Ability to work independently and manage multiple priorities

Responsibilities

• Execute complex Excel-based analysis and reporting
• Consolidate, validate, and reconcile data from multiple sources
• Support inventory, forecast, performance, and business analytics
• Prepare recurring reports, insights, and executive summaries
• Investigate data anomalies and perform root cause analysis
• Support process documentation, governance, and SOP creation
• Assist with project work, ad hoc analysis, and process improvement initiatives

Skills

Advanced Excel

Complex formulas

Pivot tables

Data reconciliation

Strong analytical skills

Attention to detail

Independent work

CPG experience

Tools

Power BI

Power Query

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization,combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world’s Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

Key Responsibilities

• Execute complex Excel-based analysis and reporting
• Consolidate, validate, and reconcile data from multiple sources
• Support inventory, forecast, performance, and business analytics
• Prepare recurring reports, insights, and executive summaries
• Investigate data anomalies and perform root cause analysis
• Support process documentation, governance, and SOP creation
• Assist with project work, ad hoc analysis, and process improvement initiatives

Required Qualifications

• Consumer Packaged Goods (CPG) experience
• Advanced Excel expertise (mandatory)
• Complex formulas
• Pivot tables
• Large dataset analysis
• Data reconciliation and reporting
• Strong analytical and problem-solving skills
• High attention to detail and data accuracy
• Ability to work independently and manage multiple priorities

Preferred Qualifications

• Supply Chain, Demand Planning, Inventory Planning, or IBP experience
• Power Query / reporting automation experience
• Process governance, process mapping, and SOP development
• Power BI experience
• Strong communication skills and ability to create executive-ready outputs

Ideal Candidate Profile

We are looking for a Business Analyst or Supply Chain Analyst profile rather than an administrative support resource. The objective is to reduce manual workload, improve analytical capabilities, strengthen governance, and create sustainable process efficiencies across the IBP team.

Priority Skill Ranking

• Advanced Excel (mandatory)
• Power Query / Process Automation
• CPG Experience
• Supply Chain, Planning, or Inventory Analytics
• Process Governance & SOP Creation
• Power BI
• Executive-Level Communication Skills

Location

1500 Don Mills Rd, North York ON M3B3L1

Schedule

Hybrid, 3 days at the location.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.