Temporary Event Customer Service Representative - Maple Leaf Square

reimaginedcareers; Toronto; On-site; CAD 21,000 - 30,000; Full time

Job summary

Maple Leaf Square, Toronto, Ontario hosts the Event Customer Service Representative role. You will assist customers with payment inquiries and help facilitate the parking process during events.

Weekend availability is required and hours vary by event, with changes subject to operational needs. Documentation of passes, entry/exit procedures, and logging of shifts are part of the role, along with preparing shift reports.

Responsibilities

• Assist customers with payment inquiries and parking processes.
• Manage queues and challenging interactions within site policies.
• Record passes issued in the logbook and prepare shift reports.
• Contribute to operational efficiency by sorting tickets.

Job description

Location: Lot 402 - 15 York Street (Maple Leaf Square)

Start Date: ASAP

End date: October 30, 2026

Shift: Event days only / hours vary (Depending on event - must be available on weekends)

**Changes may be made to this schedule are subject to operational requirements.

Deadline: Tuesday, September 29th, 2026,at 5:00pm

This is an internal position for all UFCW Impark employees.

As Event Customer Service Representative, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets.