Temporary Event Customer Service Representative - Maple Leaf Square

Reimagined-Parking; Toronto; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Paid Vacation

Job summary

Reimagined-Parking is seeking a Temporary Event Customer Service Representative for Maple Leaf Square in Toronto. Start ASAP with an end date of October 30, 2026.

This seasonal role involves weekend event shifts, handling parking payments, customer inquiries, and logbook documentation to ensure smooth operations. You will engage with customers at entry/exit, document passes, and report any equipment issues.

Qualifications

• Strong command of English and customer-friendly communication.
• Basic knowledge of parking equipment used at the site.
• Basic knowledge of desk/handheld POS parking equipment.
• High School Diploma or GED is required.
• Basic Technical Education is preferred.
• Customer service experience is required.
• Parking-related experience is advantageous.

Responsibilities

• Assist customers with payment inquiries and parking processes.
• Handle irate customers and resolve issues within site policy.
• Manage in/out parking flow and process fees (POS/ validations).
• Document passes in logbook and prepare shift reports.
• Identify equipment deficiencies and safety concerns to supervisor.
• Maintain cleanliness and order at the work site.

Skills

English language proficiency

Customer service experience

Parking equipment knowledge

POS/ticketing equipment knowledge

Independence and reliability

Communication skills

Attention to detail

Team cooperation

Education

High School Diploma or GED

Basic Technical Education

Tools

Pay Stations (hardware)

Ticket Dispensers

Exit Readers

Gate Machines

POS equipment (desk/handheld)

Job description

Temporary Event Customer Service Representative - Maple Leaf Square

Application Deadline: 29 September 2026

Department: Operations - Field(OPS001)

Employment Type: Seasonal - Full Time

Location: I9-402_15 YORK ST

Reporting To: Location Supervisor

Compensation: CA$18.97 / hour

Description

Location: Lot 402 - 15 York Street (Maple Leaf Square)
Start Date: ASAP
End date: October 30, 2026
Shift: Event days only / hours vary (Depending on event - must be available on weekends)

**Changes may be made to this schedule are subject to operational requirements.

Deadline: Tuesday, September 29th, 2026,at 5:00pm
This is an internal position for all UFCW Impark employees.

As Event Customer Service Representative, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets.

Key Responsibilities

• Assisting customers who are unsure of how to pay for their parking
• Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
• Assist customers with the overall in/out process of parking
• Process tickets and collect parking fees (POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)
• Prepare shift reports and ticket sorting
• Identify and report parking equipment deficiencies and safety concerns to direct supervisor
• Litter pick up and now shoveling/salting (as required)
• Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
• Responsible for the collection of front line revenues
• Control all lot revenues and record keeping as it relates to work performed
• Interacts face to face with our customers
• Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
• Control of all tools and equipment required to perform his/her duties
• Must be organized
• Make suggestions and recommendations relating to the way various jobs are performed
• Consults with his/her supervisor or manager regarding items of relevance to the parking operation
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
• Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
• In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
• Act as a front line employee which is considered an extremely important function of this position
• Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
• Responsible for prioritization of various jobs with his/her supervisors/manager
• Responsible for tracking levels of stocks as well as supplies
• Other duties assigned

Skills, Knowledge and Expertise

• Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
• Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
• Basic knowledge of both desk/handheld POS parking equipment used at the site
• High School Diploma or GED required
• Basic Technical Education
• Customer Service Experience required
• Parking related Experience

Benefits

• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family

UNION:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).