Temporary Customer Service Representative - Maple Leaf Square

Reimagined Parking; Toronto; Presencial; CAD 23.000 - 32.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program

Paid Vacation

Descripción de la vacante

Reimagined Parking at Maple Leaf Square is seeking a Temporary Customer Service Representative for event-driven parking operations. This seasonal, part-time role at Lot 402 - 15 York Street requires weekend availability and involves helping customers with payments, resolving issues, and guiding the parking process.

You will document passes, prepare shift reports, sort tickets, balance cash deposits, and help keep the site clean and orderly.

Formación

• Excellent command of English; friendly and patient.
• Basic knowledge of parking equipment and POS.
• Must have a high school diploma or GED.
• Experience in customer service preferred.
• Parking-related experience is a plus.

Responsabilidades

• Assist customers with parking payment questions.
• Handle irate customers within policy.
• Manage in/out parking process.
• Process tickets and collect fees.
• Prepare shift reports and deposits.
• Document passes in logbook.
• Ensure site remains clean and organized.

Conocimientos

English

Parking equipment

POS systems

HS Diploma

Tech education

Customer service

Parking experience

Educación

High School Diploma or GED

Descripción del empleo

Temporary Customer Service Representative - Maple Leaf Square

Application Deadline: 16 November 2026

Department: Operations - Field(OPS001)

Employment Type: Seasonal - Part Time

Location: I9-402_15 YORK ST

Reporting To: Location Manager

Compensation: CA$19.92 / hour

Description

Location: Lot 402 - 15 York Street (Maple Leaf Square)
Start Date: December 24, 2026
End date: January 28, 2027
Shift: Event days only (on-call) / 4 - 8 hr shifts (Depending on event)* - must be available on weekends

**Changes may be made to this schedule are subject to operational requirements.

Deadline: Monday, November 16th, 2026, at 5:00pm
This is an internal position for all UFCW Impark employees.

As Event Customer Service Representative, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.

Key Responsibilities

• Assisting customers who are unsure of how to pay for their parking
• Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
• Assist customers with the overall in/out process of parking
• Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)
• Prepare shift reports and ticket sorting
• Prepare shift bank deposit
• Identify and report parking equipment deficiencies and safety concerns to direct supervisor
• Litter pick up and now shoveling/salting (as required)
• Other duties assigned
• Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
• Responsible for the collection of cash and front line revenues
• Control all lot revenues and record keeping as it relates to work performed
• Interacts face to face with our customers
• Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
• Control of all tools and equipment required to perform his/her duties
• Must be organized
• Make suggestions and recommendations relating to the way various jobs are performed
• Consults with his/her supervisor or manager regarding items of relevance to the parking operation
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
• Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
• In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
• Act as a front line employee which is considered an extremely important function of this position
• Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
• Responsible for prioritization of various jobs with his/her supervisors/manager
• Responsible for tracking levels of stocks as well as supplies

Skills, Knowledge and Expertise

• Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
• Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
• Basic knowledge of both desk/handheld POS parking equipment used at the site
• High School Diploma or GED required
• Basic Technical Education
• Customer Service Experience required
• Parking related Experience

Benefits

• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

UNION:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).