Event Staff - Calgary Sports & Entertainment

Reimagined Parking; Calgary; On-site; CAD 20,000 - 29,000; Part time

Benefits offered by this job

Health benefits

Team events

Paid time off

Long-Term Disability (LTD)

Employee Assistance Program (EAP)

RRSP

Paid Vacation

Job summary

Calgary Sports & Entertainment is seeking Event Staff for Calgary venues, providing frontline customer service and parking assistance during events. Responsibilities include answering payment questions, managing entry/exit, processing fees, logging passes, and reporting on shift activities.

Ideal candidates have strong English communication skills, prior customer service experience, and familiarity with parking equipment and POS systems. Roles are on-site with flexible event schedules.

Qualifications

• Strong command of English, friendly and patient demeanor.
• Customer service experience required.
• Basic knowledge of parking equipment and POS systems.
• High school diploma or GED required; basic technical education helpful.

Responsibilities

• Assist customers with payment inquiries and parking in/out processes.
• Address challenging customer interactions within site policies.
• Process parking fees and document passes in the logbook.
• Prepare shift reports and balance revenue; sort tickets and manage shift deposits.
• Maintain a clean, safe site and report equipment or safety issues.
• Maintain cleanliness and order at the site.

Skills

English communication

Customer service

Parking knowledge

Teamwork

Independent work

Education

High School Diploma/GED

Basic Technical Education

Tools

POS equipment

Pay Stations & Ticket Dispensers

Job description

Event Staff - Calgary Sports & Entertainment

Application Deadline: 30 November 2026

Department: Operations - Field(OPS001)

Employment Type: Part Time

Location: I59-15_555 SADDLEDOME RISE SE

Reporting To: Site Manager

Compensation: CA$18.00 / hour

Description

As Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.

Key Responsibilities

• Assisting customers who are unsure of how to pay for their parking
• Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
• Assist customers with the overall in/out process of parking
• Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)
• Prepare shift reports and ticket sorting
• Prepare shift bank deposit
• Identify and report parking equipment deficiencies and safety concerns to direct supervisor
• Litter pick up and now shoveling/salting (as required)
• Other duties assigned
• Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
• Responsible for the collection of cash and front line revenues
• Control all lot revenues and record keeping as it relates to work performed
• Interacts face to face with our customers
• Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
• Control of all tools and equipment required to perform his/her duties
• Must be organized
• Make suggestions and recommendations relating to the way various jobs are performed
• Consults with his/her supervisor or manager regarding items of relevance to the parking operation
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
• Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
• In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
• Act as a front line employee which is considered an extremely important function of this position
• Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
• Responsible for prioritization of various jobs with his/her supervisors/manager
• Responsible for tracking levels of stocks as well as supplies

Skills, Knowledge and Expertise

• Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
• Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
• Basic knowledge of both desk/handheld POS parking equipment used at the site
• High School Diploma or GED required
• Basic Technical Education
• Customer Service Experience required
• Parking related Experience

Work with Calgary Sports & Entertainment

Work with Calgary Flames and Calgary Stampeders in the City of Calgary. Events are ongoing throughout the year.

(Full Time or Part Time)

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essentialprotection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

UNION:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).