Field Supervisor - Toronto (Part-time)

Reimagined Parking Inc.; Toronto; On-site; CAD 25,000 - 36,000; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Paid Vacation

Job summary

Impark is seeking a Field Supervisor for Toronto, part-time, to ensure safe and efficient guest parking and superior customer service. Open availability required, including weekdays, weekends, and overnight shifts.

You will supervise the site staff and coordinate with the Operations Manager to meet safety and service standards. The role requires hands-on knowledge of parking equipment, strong communication, and the ability to work outdoors in various weather conditions.

Qualifications

• Excellent verbal and written communication skills.
• Customer service oriented.
• Hands-on knowledge of parking equipment and related software.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Provide positive customer service experiences for Impark customers and clients.
• Ensure location is operated and maintained to Impark’s company standards.
• Assist customers with meters.
• Direct customers into parking facilities.
• Process refunds.
• Provide information to customers on long term parking options.
• Process cash transactions and deposits.
• Daily site inspections and equipment checks.
• Maintenance of site system software.
• Correspondence and communication with all company departments as needed.
• Reporting and requesting of equipment servicing/repairs.
• Work outdoors, exposed to all weather conditions.
• Manage site staff.
• Other duties as assigned by manager.
• Wear assigned uniform.
• Ability to work independently and in a team environment.
• Must be mobile and able to cover the entire site.
• Must be able to work outdoors through inclement conditions.

Skills

Communication skills

Customer service

Positive attitude

MS Office

Citrix

Parking software

Multi-tasking

Fast-paced environment

Task prioritization

Tools

Citrix

Parking software

Job description

Field Supervisor - Toronto (Part-time)

Application Deadline: 30 November 2026

Department: Operations - Field(OPS001)

Employment Type: Part Time

Location: I9-430_66 WELLINGTON ST W

Reporting To: Location Manager

Compensation: CA$22.00 / hour

Description

The Field Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Field Supervisor works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

Open availability required, including weekdays, weekends, and overnight shifts.

Key Responsibilities

• Provide positive customer service experiences for all Impark customers and clients
• Ensure location is operated and maintained to Impark’s company standards
• Assist customers with meters
• Direct customers into parking facilities
• Process refunds
• Provide information to customers on long term parking options
• Process cash transactions and deposits
• Daily site inspections and equipment checks
• Maintenance of site system software
• Correspondence and communication with all company departments as needed.
• Reporting and requesting of equipment servicing/repairs
• Work outdoors, exposed to all weather conditions
• Manage site staff
• Other duties as assigned by manager
• Wear assigned uniform
• Ability to work independently and in a team environment
• Must be mobile and able to cover the entire site
• Must be able to work outdoors through inclement conditions

Staff Supervision

• Coordination of staffing for attended site based on regular manpower requirements and site activity.
• Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.
• Monitoring of personnel to ensure compliance with company uniform and service standards.
• Completion of paperwork related to staff hiring, transfer, termination, and hours worked.

Lot Maintenance/Set-Up

• Regular review of the lot’s physical condition including signage, surface, lighting, automated equipment, etc.
• Initiation of work orders dealing with any necessary maintenance repairs or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed.
• Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager
• Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.

Skills, Knowledge and Expertise

• Excellent verbal and written communication skills.
• Customer service oriented.
• Pleasant and energetic personality.
• Excellent working knowledge of Microsoft Office and Citrix based applications.
• Hands on working knowledge of parking equipment and related software.
• Ability to multi-task.
• Able to work and thrive in a fast paced environment.
• Ability to prioritize tasks in an ever changing environment.

Benefits

• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family