Telephony Support Engineer - Telecommunications

Hamilton Barnes Associates Limited; Montreal; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading telecommunications organization founded in Montreal seeks a Telephony Support Engineer. The role involves supporting telephony systems and maintaining network performance, offering growth opportunities alongside a remote work option. Join the team to leverage your VoIP expertise and contribute to client success.

Benefits

Remote work (75% of the time)

Medical Care

Life Insurance

Annual Bonus

Options for Overtime

All certifications paid for

3-4 weeks PTO

Qualifications

• Experience with telephony systems like 3CX, Avaya, Mitel, Shortel.
• Proficient in troubleshooting VoIP and SIP trunk issues.
• Strong understanding of networking and Cisco/Fortinet support.

Responsibilities

• Provide ongoing support for telephony systems and troubleshoot issues.
• Maintain network performance for Cisco and Fortinet devices.
• Diagnose and resolve VoIP-related problems including call quality.

Skills

Telephony platforms (3CX, Avaya, Mitel, Shortel)

Troubleshooting VoIP systems

Network protocols

Cisco and Fortinet devices

Ubiquiti networking devices

Diagnostic skills

Communication with end-users

Job description

Are you looking for an exciting new opportunity? Join a team with a 65-year history of leadership in optimizing communications. Founded in Montreal in 1953, this organization has focused on providing businesses in the greater Montreal area, across the country, and around the globe with top-tier equipment and service. They specialize in telecommunications, VoIP, and IT infrastructure, allowing clients to focus on core business activities.

The company is searching for a skilled Telephony Support Engineer to join the team and have long term growth opportunities. Ready to take the next step in your career? Apply today, and let’s discuss your future!

Responsibilities:

• Provide ongoing support for telephony systems such as 3CX, Avaya, Mitel, and Shortel, troubleshooting issues and ensuring uptime.
• Assist in maintaining network performance, specifically for Cisco and Fortinet devices, resolving connectivity or security issues.
• Diagnose and resolve VoIP-related problems, including call quality issues and SIP trunk configurations.
• Offer technical support to users, including troubleshooting telephony and network-related problems.
• Monitor telephony and network systems, identify potential issues, and proactively take corrective action.

Skills Required:

• Strong experience supporting telephony platforms such as 3CX, Avaya, Mitel, and Shortel.
• Proficiency in troubleshooting VoIP systems and SIP trunk issues.
• Solid understanding of network protocols, with experience supporting Cisco and Fortinet devices.
• Familiarity with Ubiquiti networking devices for troubleshooting connectivity and performance issues.
• Strong diagnostic skills for resolving telephony and network-related issues quickly and efficiently.
• Excellent ability to communicate with end-users and technical teams to resolve issues.

Benefits:

• Remote work (75% of the time)
• Medical Care
• Life Insurance
• Annual Bonus
• Options for Overtime
• All certifications paid for
• 3-4 weeks PTO

Salary:

• $55,000 to $75,000 base