Telecommunications Operator II

Township of Langley; Township of Langley; On-site; CAD 92,000 - 108,000; Full time

Benefits offered by this job

Benefits

Job summary

The Township of Langley is seeking a Telecommunications Operator II to join the RCMP Division, Police Services Department, as a regular full-time position. Reporting to the Telecommunications Supervisor, you will handle police service requests and coordinate unit responses in a busy, unionized environment.

Qualifications include Grade 12 and a designated training program, with experience in law enforcement or safety communications.

Qualifications

• Completion of Grade 12, plus completion of a training program designated by the detachment and some related experience, preferably in law enforcement or public safety communications
• Working knowledge of the Criminal Code of Canada, the Motor Vehicle Act, and other bylaws/regulations
• Skill in the operation of radio, telephone, CPIC, PRIME, and related equipment requiring dual monitor multi-mode communication
• Ability to operate various police and standard office systems with speed and accuracy, including PRIME, PoliceCAD, and CPIC

Responsibilities

• Receive requests for police services, determine nature and priority of each request
• Assign units to attend according to area, priority, and resources
• Provide situation data and handle high priority calls
• Elicit incident details, complete reports, and enter details in the PRIME system
• Access CPIC using PRIME to inquire on vehicle license plate status or related information
• Perform related duties as required

Skills

Radio operation

Telephone operation

CPIC

PRIME

PoliceCAD

Education

Grade 12 with keyboard operation

Training program designated by detachment

Tools

CPIC

PRIME

PoliceCAD

Job description

Township of Langley

Telecommunications Operator II

Competition Number: 26-U099

Employment Type: Regular Full-Time

Pay Rate: $41.93 - $49.35 per hour (five steps, 2026 rates), plus benefits

Hours of Work: Four days on and four days off (2 days and 2 nights); 7:00am – 7:00pm; 7:00pm – 7:00am; Non-standard hours and non-standard work week; Average of 42 hours per week

Competition Opening Date: September 8, 2026

Competition Internal Closing Date: September 16, 2026

Competition External Closing Date: September 20, 2026

Job Overview The Township of Langley is currently recruiting for a regular full-time Telecommunications Operator II to join our team of professionals in the RCMP Division, Police Services Department. Reporting to the Telecommunications Supervisor, in this unionized position you will receive requests for police services.

Responsibilities

• Receive requests for police services, determine the nature and priority of each request
• Assign unit(s) to attend as appropriate and according to the area, priority of the call, and the number and type of units required and/or available
• Provide situation data and handle high priority calls as required
• Elicit details on the incident/complaint from the caller, complete the appropriate report and enter complaint details in the PRIME system
• Access CPIC using the PRIME system to enquire on the status of a vehicle license plate or related information
• Perform related duties as required

Qualifications

• Completion of Grade 12, including or supplemented by standard commercial subjects and courses in keyboard operation, plus completion of a training program designated by the detachment and some related experience, preferably in the law enforcement or public safety communications area, including some experience as a Telecommunications Operator I, or an equivalent combination of training and experience
• Working knowledge of the Criminal Code of Canada, the Motor Vehicle Act, and other appropriate bylaws and regulations
• Skill in the operation of radio, telephone, CPIC, PRIME, and related equipment requiring dual monitor multi-mode communication is essential
• Ability to operate various police and standard office systems with speed and accuracy, including PRIME, PoliceCAD, and CPIC

RCMP Enhanced Reliability Status is required. (not required as part of the application process, however, will be required upon consideration for employment)

The Township of Langley is an equal opportunity employer.

We appreciate all applications; however, only short-listed candidates will be contacted for an interview.