Telecom Analyst – IT

Codentrel; Mississauga; On-site; CAD 65,000 - 90,000; Full time

Job summary

Codentrel, a technology solutions provider based in Mississauga, is seeking a skilled Telecom Analyst – IT to join our dynamic team. This role involves supporting mobile device operations, troubleshooting hardware/software issues, and ensuring smooth telecom operations for the organization.

The position includes hands-on device support (Samsung/BlackBerry), configuration/upgrades for Android devices, collaboration with Service Desk, and occasional travel.

Qualifications

• Education: College diploma or university degree in a related field.
• Experience: Minimum 2 years in telecom-related roles; industry experience preferred.
• Strong communication and customer service orientation required.

Responsibilities

• Provide hands-on support for Samsung and BlackBerry devices, hardware/software troubleshooting.
• Offer excellent customer service with strong organizational, written and verbal skills (French is a plus).
• Assist with configuration, upgrades, and updates for Android smartphones as per policy.
• Perform general telecom maintenance and support, including deployments and troubleshooting.
• Diagnose and resolve mobile device and app issues; escalate as needed.
• Collaborate with Service Desk to complete requests based on priority.
• Communicate with vendors and internal stakeholders.
• Conduct product testing as required.
• Maintain readiness with occasional travel and after-hours availability.

Skills

Analytical thinking

Problem solving

Multitasking

Communication skills

Customer service

Written and verbal communication

Education

College diploma or university degree

Tools

Microsoft Office

Windows OS

Active Directory

Exchange Server

Mobile Device Management

Active Sync

Power BI

Job description

Codentrel, a technology solutions provider based in Mississauga, is seeking a skilled Telecom Analyst – IT to join our dynamic team. This role involves supporting mobile device operations, troubleshooting hardware/software issues, and ensuring smooth telecom operations for the organization.

Responsibilities

• Provide hands-on support for Samsung and BlackBerry mobile devices, including hardware and software troubleshooting
• Deliver excellent customer service with strong organizational, written, and verbal communication skills (French language skills are an asset)
• Assist with configuration, upgrades, and updates (OS, firmware, patches) for Android smartphones in line with company requirements
• Perform general telecom maintenance and support, including client assistance, new deployments, and troubleshooting
• Diagnose and resolve technical issues related to mobile devices and applications, escalating when required
• Collaborate with the Service Desk to complete requests according to priority
• Communicate effectively with vendors and internal stakeholders
• Conduct product testing as needed
• Maintain operational readiness, including occasional travel and after-hours availability

Requirements

Education & Certification:

• College diploma or university degree in a related field
• Minimum 2 years of related work experience (telecom industry experience preferred but not mandatory)

Technical Skills & Knowledge

• Basic understanding of Microsoft Office, Windows OS, Microsoft Active Directory, Microsoft Exchange Server, Active Sync, and mobile device management
• Proven operational support experience and solution implementation
• Familiarity with Telematics Technology is an asset
• Proficiency with core software applications, particularly Microsoft Office Suite
• Experience with BI tools such as Power BI is an advantage

Soft Skills

• Strong analytical and problem-solving abilities
• Effective multitasking and time management skills
• Highly motivated, adaptable, and collaborative
• Strong customer service orientation
• Excellent written and verbal communication skills

Work Conditions

• Standard hours: 8:00 AM – 5:00 PM
• Occasional evening and weekend work for deadlines, implementations, or production support
• May require sitting for extended periods and lifting items over 20 lbs
• Occasional travel may be required