Tele interviewer Contract PT (12 months)

Dynacare; Brampton; Remote; CAD 23,000 - 33,000; Part time

Benefits offered by this job

Top Employer recognition

Health and wellness benefits

Internal mobility opportunities

RRSP match benefits

Employee stock purchase program

Job summary

Dynacare is hiring a Tele-Interviewer to conduct remote telephone interviews for insurance applicants, documenting medical and lifestyle details accurately. This 12-month contract role is remote, with evening and weekend hours in EST, offering an hourly rate of 20.25 CAD and a focus on high-quality customer interactions.

The role requires a college diploma in Health Sciences or related field and at least 1 year of customer service experience, with additional language skills and medical

Qualifications

• Minimum 1 year of experience in customer service.
• Experience in a high-volume call centre environment.
• Knowledge of medical terminology is an asset.
• Other languages are an asset.

Responsibilities

• Conduct thorough, accurate telephone interviews with clients of insurance providers.
• Transcribe applicant responses clearly and document details without errors.
• Schedule and complete all appointments within allotted times with excellent customer service.
• Collaborate with team to meet quality assurance and productivity goals.
• Handle inbound and outbound calls, address inquiries, and schedule interviews as needed.
• Respond to call-outs and support colleagues via Teams.

Skills

Customer service experience

High-volume call centre experience

Other languages (asset)

Medical terminology knowledge (asset)

Education

College diploma in Health Sciences or related field

Tools

Word

Excel

Outlook

Teams

Job description

Tele-Interviewer - Work from Home & Paid Training!

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Tele-Interviewer

The Tele-Interviewer will work within a call center environment, completing all the daily scheduled appointments lasting anywhere from 20-60 minutes at a time, and taking inbound calls from, or making outbound calls to, insurance applicants to complete or schedule a tele-interview. The interviewer will be responsible for the thorough and accurate collection and documentation of details about an applicants’ lifestyle and medical history via telephone interview using various questionnaires. In this role the tele-interviewer is expected to collaborate with the team to ensure all scheduled appointments for the day are honored, and all inbound/ outbound calls are handled. A customer service focus and excellence is expected in all customer interactions

Status: Contract Part time (12 months)

Hours of Work:

• Mondays 5-9:30 PM EST
• Wednesday/Friday: 5PM – 9PM EST
• Saturdays: 9AM to 5PM EST

Employment Type: Contract PT (12 months)

Location: Brampton, ON

Workstyle: 100% remote

Deadline for Internal Applicants: Monday October 26, 2026, at 5 PM EST

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Complete professional, thorough, and precise telephone interviews with clients of insurance providers.
• Continuous development of interviewing skills through cross training on different Insurance companies and their respective questionnaires and applying performance success feedback from quality audits.
• Complete all scheduled appointments for the day within the allotted time, ensuring questionnaire is followed verbatim, and excellent customer service has been maintained throughout the interaction.
• Ensure quality throughout the applicant interview with a focus on documenting applicant responses and transcribing the details of the call free of typos and spelling errors.
• Submit completed questionnaires in a timely fashion upon completing the applicant call.
• Work collaboratively with the team to meet quality assurance and productivity goals.
• Conduct follow-up calls with clients as required.
• Receive inbound applicant calls and conduct outbound calls to address applicant needs (inquiries, appointment scheduling ad hoc interviews).
• Exercise call control and use of supportive, respectful communication techniques when receiving calls of a sensitive nature and in resolving concerns raised by the applicant.
• Respond to any call outs for help via Teams channels.

What YOU bring to the role:

• College diploma in a relevant field (e.g., Health Sciences) or post-secondary education
• Minimum of 1 year of experience in customer service
• Experience in high volume call centre environment where manual call transcription was required
• Other languages an asset
• Knowledge of medical terminology an asset

Technical Skills

• Demonstrated proficiency with Word, Excel, Outlook and Teams at an intermediate level
• Must enjoy learning continuously
• Experience in a medical work environment an asset

Social Process Skills

• High level of interpersonal skills required to succeed in a collaborative working environment
• Ability to work in a fast-pace, sometimes stressful environment
• Demonstrated ability to self-manage and prioritize in a result driven and time sensitive function
• Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
• Demonstrated Customer Centric approach and puts the customer first on all decisions, by using respect, patience, attentive listening and compassion
• Demonstrated interest in medical field or health sciences
• Proven problem-solving skills

Working Conditions

• Remote position
• 85% of the day will consist of phone work

Hourly rate :$20.25 per hour

At Dynacare we may leverage AI-powerage tools in our recruitment process . Ai will never reach out to our candidates directly.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.