TechOps Manager, Enterprise Cloud Services, Toronto

SAP SE; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

SAP SE seeks a People & Operations Manager for their Americas team to oversee operations, ensure team cohesion, and drive quality initiatives. The role requires extensive experience in Linux, cloud environments, and strong people management skills. Join a diverse, innovative company committed to collaboration and inclusion.

Qualifications

• 5+ years of experience managing senior team members.
• Good understanding of Linux HA cluster technologies.
• Experience managing server operations in large environments.

Responsibilities

• People management and team building.
• Ensure smooth operations support and issue escalation.
• Drive initiatives to improve operational quality.

Skills

Linux operating systems

Cloud platforms

Team management

Technical communication

Agile methodologies

Job description

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Enterprise Cloud Services (ECS) is a private cloud managed services provider that offers SAP applications in the HANA Enterprise Cloud. Our team "ECS Delivery Technical Operations" is responsible for 24x7 operations of these business-critical SAP systems in the cloud. We are looking for a People & Operations Manager for our team in Americas, consisting of Linux & Cloud platform specialists, including experts in Linux HA Cluster technology (SuSE Pacemaker). In this role, primary responsibility is people management, ensuring smooth operations support, escalation handling of critical customer issues in the region as well as collaboration with the larger Server Management team across multiple regions.

ROLE INFORMATION :

As a people manager of the Server Management team members in Americas, you will work towards building a cohesive & motivated team, with a strong culture of collaboration. You will ensure business continuity by effective management of the team’s work – both daily operations and projects. You will work with the team to achieve their development plans and provide clear and timely feedback regarding their performance. You will identify and drive initiatives to increase the quality of operations support from the team, reduce outages, improve efficiency, identify and plug process gaps and do effective resource planning and utilization. You will bring in functional expertise in OS (primarily Linux), cloud platforms (Azure, AWS, GCP, VMWare, IBM Cloud), automation & container technologies like Docker, Kubernetes, Ansible etc.

QUALIFICATIONS

• 5+ years of experience managing senior & experienced team members
• Good understanding of Linux based server operating systems including Linux HA cluster technologies like Pacemaker, IT security & OS hardening concepts, networking, storage, Data Center Operations etc.
• Experience managing server operations in large environments and / or in public clouds, like MS Azure, AWS, GCP. Experience in ITIL & ITSM.
• Experience communicating with customers on technical, service & operations topics, with the ability to handle escalated customer situations
• Experience implementing Agile, running large programs is a plus.
• A visionary leader who questions status quo and identifies / implements innovative solutions.
• Fluency in English language and the ability to work in global, multi-cultural teams is a key requirement.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M / F / Vet / Disability :

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in Quebec.

Requisition ID : 412881 | Work Area : Information Technology | Expected Travel : 0 - 10% | Career Status : Management | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid

J-18808-Ljbffr

Create a job alert for this search

Manager Toronto • Old Toronto, ON, Canada