TechOps Manager, Enterprise Cloud Services, Toronto

SAP SE; Old Toronto; Hybrid; CAD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a dynamic People & Operations Manager to lead a skilled team in the Americas. This role emphasizes collaboration and effective people management to ensure seamless operations support for critical SAP systems. You will drive initiatives to enhance service quality, reduce outages, and improve efficiency while managing a diverse team of Linux and cloud platform specialists. This position offers a unique opportunity to influence team culture and operational excellence in a supportive environment. If you're a visionary leader with a passion for technology and team development, this role is perfect for you.

Benefits

Flexible working models

Health and well-being focus

Collaborative team environment

Learning and development opportunities

Qualifications

• 5+ years of experience managing a senior team.
• Strong understanding of Linux and cloud technologies.
• Experience in ITIL and ITSM is a plus.

Responsibilities

• Manage daily operations and projects of the Server Management team.
• Drive initiatives to improve operations support and efficiency.
• Provide feedback and support for team development plans.

Skills

People Management

Linux Operating Systems

Cloud Platforms (Azure, AWS, GCP)

IT Security & OS Hardening

Networking

Data Center Operations

Agile Methodologies

Customer Communication

Process Improvement

Education

Bachelor's Degree in Computer Science or related field

Tools

Docker

Kubernetes

Ansible

VMware

Job description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Enterprise Cloud Services (ECS) is a private cloud managed services provider that offers SAP applications in the HANA Enterprise Cloud. Our team "ECS Delivery Technical Operations" is responsible for 24x7 operations of these business-critical SAP systems in the cloud. We are looking for a People & Operations Manager for our team in Americas, consisting of Linux & Cloud platform specialists, including experts in Linux HA Cluster technology (SuSE Pacemaker). In this role, primary responsibility is people management, ensuring smooth operations support, escalation handling of critical customer issues in the region as well as collaboration with the larger Server Management team across multiple regions.

ROLE INFORMATION:

As a people manager of the Server Management team members in Americas, you will work towards building a cohesive & motivated team, with a strong culture of collaboration. You will ensure business continuity by effective management of the team’s work – both daily operations and projects. You will work with the team to achieve their development plans and provide clear and timely feedback regarding their performance. You will identify and drive initiatives to increase the quality of operations support from the team, reduce outages, improve efficiency, identify and plug process gaps and do effective resource planning and utilization. You will bring in functional expertise in OS (primarily Linux), cloud platforms (Azure, AWS, GCP, VMWare, IBM Cloud), automation & container technologies like Docker, Kubernetes, Ansible etc.

QUALIFICATIONS

1. 5+ years of experience managing senior & experienced team members
2. Good understanding of Linux based server operating systems including Linux HA cluster technologies like Pacemaker, IT security & OS hardening concepts, networking, storage, Data Center Operations etc.
3. Experience managing server operations in large environments and/or in public clouds, like MS Azure, AWS, GCP. Experience in ITIL & ITSM.
4. Experience communicating with customers on technical, service & operations topics, with the ability to handle escalated customer situations
5. Experience implementing Agile, running large programs is a plus.
6. A visionary leader who questions status quo and identifies/ implements innovative solutions.
7. Fluency in English language and the ability to work in global, multi-cultural teams is a key requirement.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in Quebec.

Requisition ID: 412881 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid