Technology Training Specialist

Aplin; Vancouver; On-site; CAD 70,000 - 95,000; Full time

Job summary

Aplin in Vancouver is seeking a Technology Training Specialist to welcome new hires, deliver engaging onboarding, and help teams embrace digital tools. You will conduct in-person and virtual sessions across Western Canada, guiding learners from day one with confidence in Microsoft 365, Teams, Copilot, and other business applications.

You will develop and refresh training materials, manage content in the LMS, collaborate with IT colleagues, and provide basic on-site support when needed.

Qualifications

• 3+ years of experience in technology training, learning and development, instructional design, or a related field.
• Excellent presentation and facilitation skills.
• Outgoing, personable communication style with strong relationship-building abilities.
• Strong knowledge of Microsoft 365, Teams, Copilot, and common workplace technology applications.
• Familiarity with document management systems, CRM platforms, PDF tools, and learning management systems.
• Experience creating instructional materials, videos, or digital learning content using tools such as Articulate 360, Camtasia, Captivate, or similar platforms.
• Interest or experience in generative AI, emerging technologies, and modern learning approaches.
• Ability to quickly learn new software and explain technical concepts to audiences with varying levels of experience.
• Strong customer service skills, patience, adaptability, and a willingness to support others.
• Previous experience in a law firm or professional services environment is a strong asset.
• Familiarity with instructional design methodologies, change management, or French language skills is an asset.

Responsibilities

• Lead engaging and interactive technology onboarding sessions for new employees, creating a welcoming and positive first-day experience.
• Deliver in-person and virtual training to employees across Vancouver, Calgary, and Edmonton, adapting your approach to different roles and technical abilities.
• Facilitate ongoing workshops and learning sessions covering Microsoft 365, Teams, Copilot, document management systems, and other business applications.
• Build strong relationships with new employees, becoming a trusted point of contact for technology questions, guidance, and ongoing learning support.
• Proactively follow up with new hires to ensure they feel comfortable and confident using the organization’s systems.
• Develop, refresh, and maintain training materials, including user guides, presentations, instructional videos, and quick-reference resources.
• Create engaging digital learning content using instructional design tools and modern learning techniques.
• Maintain and update learning resources within the organization’s Learning Management System (LMS) and intranet.
• Support the introduction and adoption of new technologies, including AI-powered tools and evolving digital platforms.
• Collaborate with IT colleagues and subject matter experts to understand upcoming technology changes and identify training needs.
• Gather feedback from employees to continuously improve learning experiences and training effectiveness.
• Provide occasional basic onsite IT support when needed, working collaboratively with the local Service Desk team.

Skills

presentation skills

facilitation

relationship building

customer service

communication

AI interest

Tools

Microsoft 365

Teams

Copilot

document management systems

CRM

Articulate 360

Camtasia

Captivate

Job description

Aplin is recruiting for a Technology TrainingSpecialist to join a leading law firm in Vancouver. This is an exciting opportunity for an enthusiastic, personable, and tech-savvy professional who loves helping people learn, embrace new technology, and build confidence with digital tools.

As the face of technology onboarding, you will play an important role in welcoming new employees and ensuring they have a positive, engaging learning experience from their very first day. You’ll deliver training to a variety of professionals, both in person and virtually across Western Canada.

This role offers a great balance of hands‑on training delivery, instructional content development, and relationship‑building within a collaborative national technology team.

What You’ll Do

• Lead engaging and interactive technology onboarding sessions for new employees, creating a welcoming and positive first‑day experience.
• Deliver in‑person and virtual training to employees across Vancouver, Calgary, and Edmonton, adapting your approach to different roles and technical abilities.
• Facilitate ongoing workshops and learning sessions covering Microsoft 365, Teams, Copilot, document management systems, and other business applications.
• Build strong relationships with new employees, becoming a trusted point of contact for technology questions, guidance, and ongoing learning support.
• Proactively follow up with new hires to ensure they feel comfortable and confident using the organization’s systems.
• Develop, refresh, and maintain training materials, including user guides, presentations, instructional videos, and quick‑reference resources.
• Create engaging digital learning content using instructional design tools and modern learning techniques.
• Maintain and update learning resources within the organization’s Learning Management System (LMS) and intranet.
• Support the introduction and adoption of new technologies, including AI‑powered tools and evolving digital platforms.
• Collaborate with IT colleagues and subject matter experts to understand upcoming technology changes and identify training needs.
• Gather feedback from employees to continuously improve learning experiences and training effectiveness.
• Provide occasional basic onsite IT support when needed, working collaboratively with the local Service Desk team.

What You Bring

• 3+ years of experience in technology training, learning and development, instructional design, or a related field.
• Excellent presentation and facilitation skills, with the ability to make training interactive, approachable, and engaging.
• A naturally outgoing, personable, and professional communication style, with strong relationship‑building abilities.
• Strong knowledge of Microsoft 365, Teams, Copilot, and common workplace technology applications.
• Familiarity with document management systems, CRM platforms, PDF tools, and learning management systems.
• Experience creating instructional materials, videos, or digital learning content using tools such as Articulate 360, Camtasia, Captivate, or similar platforms.
• Interest or experience in generative AI, emerging technologies, and modern learning approaches.
• Ability to quickly learn new software and explain technical concepts to audiences with varying levels of experience.
• Strong customer service skills, patience, adaptability, and a willingness to support others.
• Previous experience in a law firm or professional services environment is a strong asset.
• Familiarity with instructional design methodologies, change management, or French language skills is an asset.

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.