Technology Support Specialist

JOEY Restaurant Group; Vancouver; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading restaurant group is seeking a Technology Operations Analyst to support and optimize technology operations across its locations. This in-office role involves troubleshooting, system maintenance, and ensuring smooth technology support services. Ideal candidates will have a background in IT support and a customer-focused approach.

Benefits

Extended Health

Dental

Life Insurance

Long Term Disability

50% off Food & Beverages

Tuition & Education subsidies

Qualifications

• 1-3 years of experience in IT support.
• Familiarity with basic networking concepts.

Responsibilities

• Provide first and second-level support for systems.
• Perform software updates and system checks.
• Monitor alerts and address potential issues.

Skills

Problem Solving

Communication

Education

Diploma or degree in Information Technology

Tools

Windows operating systems

Office 365

Job description

The Technology Operations Analyst will play a critical role in supporting and optimizing technology operations and support across our restaurant locations and corporate head office. This role is responsible for providing Technology support services across all JOEY Restaurant Group locations.

Salary Range

$60,000 - $70,000 / year

Responsibilities

(Other duties may be assigned as required)

Technology Support & Troubleshooting:

• Triage and provide first and second-level support for systems used across restaurants and the corporate office.

• Perform software updates, system checks, and configuration changes to ensure system stability.

• Monitor alerts and address potential issues to minimize disruptions.

• Perform root cause analysis on incidents to provide insights on what is working well, what is not.

• Participate in creating and maintaining technical documentation and end-user solutions.

• Ensure timely follow-up and document all support interactions using the JOEY Restaurant Group ticketing systems.

• Engage in training programs to enhance knowledge of system administration, networking, and security.

• Stay updated with the latest trends, technologies, and best practices.

Requirements

• 1-3 years of experience in IT support

• Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

• Familiarity with Windows operating systems, Office 365, and basic networking concepts is an asset

• Strong problem-solving abilities and willingness to learn new technologies.

• Good communication skills and a customer-focused approach to support.

• Availability for rotational on-call duties, including evenings and weekends.

This is an in-office role based in Vancouver, BC.

Competencies

• You value honesty and humility. You have integrity and do what you say.

• You approach life with fearless determination & a sense of fun.

• You are creative, risk-taking, visionary and cutting edge. You choose to lead.

• You contribute to a strong culture and are committed to the team.

• You are passionate about quality and professionalism.

• You are a networker and create strong relationships internally and externally.

Benefits

• Extended Health, Dental, Life Insurance, Long Term Disability, AD&D, Critical Illness coverage

• Ongoing Leadership Development Courses

• Enjoy 50% off Food & Beverages at any JOEY Restaurant, LOCAL Public Eatery, Saltlik Steakhouse or Earls Restaurant location

• Pursue personal and professional development, through a Coaching Partnership. Being paired with a coach will give you ongoing support and feedback so that you are able to pursue your life goals.

• Industry partner incentives

• Mental and Physical health support plans

• Tuition & Education and Professional Accreditation subsidies

• Recruiting & Referral bonus programs

This is about you. Your attitude, passion, and potential. When you join our corporate office team, you can expect to be a part of something big. Whether in Finance, Marketing, Payroll, IT or Design, you will find yourself working alongside the industry’s best talent. As individuals, we are ambitious and driven, curious and engaged. Together, we are a high-performing team committed to each other’s development and growth, and the success of over 50 Restaurant locations throughout North America.

What does this mean for you? It means if you're looking for a place to meet your potential, we'd like to meet you. Your journey starts here.

JOEY Restaurant Group is an Equal Employment Opportunity Employer

JOEY Restaurant Group provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.